Free 100 day returns guarantee explained
We’re confident you’ll love your new glasses, but if you change your mind, simply return them with proof of purchase within 100 days and we promise to exchange or refund your purchase.
How to return or exchange an item
Simply click on the link below to download a pre-paid returns label. Once we have received the glasses we will provide a full refund, which can take up to 10 working days.
Please make sure any items returned are separated by their original order numbers, with a returns label created for each. Items from multiple orders cannot be returned together.
Simply click on the link below to download a pre-paid returns label. Once we have received the sunglasses we will provide a full refund, which can take up to 10 working days.
Please make sure any items returned are separated by their original order numbers, with a returns label created for each. Items from multiple orders cannot be returned together.
Sunglasses can only be returned by post and if they are as new, unmarked and have all original tags, cases and labels.
Simply click on the link below to download a pre-paid returns label. Once we have received the contact lenses we will provide a full refund, which can take up to 10 working days.
Please make sure any items returned are separated by their original order numbers, with a returns label created for each. Items from multiple orders cannot be returned together.
Contact lenses can only be returned by post and if they are as new, unused and unopened.
Please return your Nuance Audio glasses in their original packaging, with all parts and accessories included.
To return an online order, download a pre-paid returns label using the link below.
Important for online returns:
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Create a separate returns label for each original order.
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Items from multiple orders cannot be returned together.
Once we’ve received your Nuance Audio glasses, we’ll process a full refund. This can take up to 10 working days.
- You have up to 100 days to return any items purchased online or in store, from the date you purchased your products.
- All product should be in the same condition as when purchased.
- All products must be returned in the orginal packaging, including any parts and accessories.
- For in store purchases: Please bring your receipt with you as this is required as proof of purchase.
- For online purchases: Use the link and complete the form to return your item(s). These cannot be returned to store.
- Vision Express will exchange the glasses for a new pair or provide a refund to the same value. Alternatively, you can upgrade your glasses within the 100 day period, you simply need to pay the difference.
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Refunds can only be made via the original payment method.
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Your statutory rights remain unaffected.