Delivery information

Some postcodes require a little extra time. Delivery timings for those areas are listed below:

+1 working day - Delivering Monday to Saturday: 

+1 working day - Delivering Monday to Friday:

+1-3 working days - Delivering Monday to Friday:

+1-4 working days - Delivering Monday to Friday:

+1-5 working days - Delivering Monday to Friday:

1. Check your delivery estimate

Your estimated delivery date covers a range, your order may arrive slightly before, on, or just after this date. Track your parcel for the latest updates.

Typical delivery timings:

• Prescription glasses: 3–5 working days, or 7–10 with lens add-ons.
• Prescription sunglasses: 7–10 working days.
• Sunglasses & accessories: Next-day delivery (postcode exclusions apply).
• Contact lenses: 3–5 working days.
• Contact Lens Subscription: Delivered within 48 hours, free of charge.
• Smart eyewear: 3-day lead time before dispatch.

2. Track your order

See ‘How can I track my order?’ below.

3. Still waiting?

If your delivery is overdue or something seems wrong, contact our Customer Services team through our contact us form
 

Not right now, but store collection for online orders is coming in the future.

If you’re in the Republic of Ireland, visit visionexpress.ie.

Visionexpress.com currently ships across the United Kingdom, including the Channel Islands. We’re unable to deliver outside the UK (excluding Ireland).

How can I track my order?

You’ll receive updates from Vision Express while we prepare your order. Once it’s dispatched, you’ll get tracking details from the courier.

• For standard orders, tracking is typically via Evri.
• For high-value products, tracking is via DPD and includes a secure PIN on delivery.

You can track or divert your parcel using your courier’s link or the Evri/DPD app.

Missed a delivery?

Our couriers will attempt delivery up to three times before returning your parcel to us.

• Evri deliveries: You can divert your parcel to a neighbour, safe place or a ParcelShop using the Evri app.
• DPD deliveries (high-value items): For security, DPD deliveries require a secure PIN and cannot be diverted or left in a safe place. You’ll need to be available to receive these orders.

As many orders are processed quickly, we can’t cancel once payment has been taken. You can still return your order once received, see our 100-day free returns page.

Sunglasses, contact lenses and solutions are dispatched from our central warehouse.
Prescription products take longer to create, so you might receive these separately.

We are unfortunately unable to change the delivery address once an order has been placed. That is because we cannot guarantee that the change in our system will be effective before the delivery takes place, and also to prevent possible fraud. You can try to contact the courier for advice.

We put great care throughout our packing process to make sure you receive your items in perfect condition. However, damage may occur while the delivery is in transit.

If you notice that the contents are damaged or faulty after you have received the delivery, please contact our Customer Service team for advice/ replacement and follow the returns process by completing the form in the link.

Of course if your order is damaged we will replace the product(s) or refund you in full.

Check with neighbours or for a calling card. If you still can’t locate your parcel, contact Customer Services. If confirmed lost in transit, we’ll replace or refund your order.

Yes. We can deliver to British Forces Post Offices (BFPO) addresses.

If anything arrives damaged or faulty, contact Customer Services and follow our return process. We’ll replace the item or refund you in full.