Glasses repair and replacement

Confidence built in

Glasses can get lost, dropped, scratched or broken. We get it! That’s why we offer simple, reassuring cover to protect your purchase. So you can feel free to choose the glasses you love, knowing we’ll be here if anything goes wrong. 

With our repair and replacement cover, you’re protected if your glasses are damaged, lost or stolen. Whether you’re heading out for the day or reaching for your specs at home, you’ll have peace of mind knowing we’ll help make things right.

You can add cover at the time of purchase in store, online or, if you’re on our Eyecare Plan and have opted in, it’s already included. Either way, we’ll repair or replace your favourite frames, fuss-free.

Book an eye test

 


How to join the Eyecare plan


Book an eye test to get started with the Eyecare Plan or speak to your local store team.
 

Explore the Eyecare Plan

Book an eye test

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What else do you need to know


From what’s not included to how to make a claim, here’s the key info to keep things clear, simple, and reassuring.

We believe in being upfront. Here’s a quick look at what’s not included in your cover:

  • Glasses bought outside of Vision Express
  • Changes in your prescription
  • Damage that’s been caused on purpose
  • Any repairs done by someone else

 

Frequently Asked Questions

 

If you require terms and conditions applicable to policies purchased prior to 1st Jan 2021, request via the contact us form.

All policies are underwritten by Great Lakes Insurance UK Limited.

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