Frequently asked questions
We've found that some contact lens questions crop up more often than others. So we've listed the most frequently asked below. If you still can't find an answer to your question, just contact us.
When you try contact lenses for the first time you will need to ensure that you have an eye test and a full consultation first. The consultation includes an eye health check, a discussion on lens types and suitability, guidance on wear and care and an in-store trial of your chosen lens.
You can book your eye test and contact lens assessment online. Or call into your local Vision Express store.
As long as your prescription is valid and within the expiry date, then you don't need another eye test. However, you will still need to have a contact lens consultation.
A contact lens prescription details your individual lens requirements - the power of the lens you need, along with the size and recommended brand.
Yes, your optician will issue your prescription once they are satisfied with the suitability of your lenses. This isn't always on the same day as fitting as some lenses can take slightly longer to adapt to.
Unfortunately, we are unable by law to supply your contact lenses if your prescription is out of date. You will need to make an appointment for an aftercare consultation with your optician, who will then issue an updated version.
An aftercare consultation costs £35, although if you are a member of our Complete Contact Care subscription plan, all of your aftercare is included as part of your benefits package.
Complete Contact Care is a Direct Debit subscription plan - a hassle-free way to get a regular supply of contact lenses.
Simply sign up to the plan at any Vision Express store. You will then be entitled to the following great benefits:
- Annual eye test.
- Twice-yearly aftercare service - saving you £59.
- Option of free home delivery or collect from your local store.
- Replacement contact lenses.
- 50% off glasses and prescription and non-prescription sunglasses.
- Free solution and trials of contact lenses.
No, but just call into your local Vision Express store, where our experts are on hand to discuss the Complete Contact Care plan with you.
Water contains a number of harmful viruses and bacteria which can cause serious eye infections. Even chemically treated water can irritate eyes, making them sore and increasing the risk of infection.
Also, don't be tempted to rinse your contact lens cases with water. Contact lens solution will clean and disinfect your case adequately. But don’t top up your solution with water, use fresh solution every time.