Eyecare Plan
Frequently Asked Questions

Choose from 2-5 pairs of glasses. With 2 pairs of glasses, this also includes prescription sunglasses; you’ll pay interest free monthly repayments on these for 24 months.

If you choose 3 -5 pairs of glasses, this includes prescription and non prescription galsses/sunglasses. You can choose your monthly repayments to be spread across 24 or 36 months.

Whichever option you pick, you’ll receive a 20% discount on your glasses chosen.

Vision Express is an appointed representative of Adaro who are authorised and regulated by the Financial Conduct Authority FRN 924690. The permissions of Adaro as a Principal firm allow Vision Express to undertake credit broking. Vision Express is an Appointed Representative of Adaro Optics Limited and acts as a credit broker and not a lender.

This depends how many pairs of glasses you choose. The plan is for 24 months for 2 pairs of glasses/prescription sunglasses. For 3-5 pairs of prescription and non prescription glasses/sunglasses, you have the option to choose to spread the cost over 24 or 36 months.

The cost will depend on the frames and lenses you choose but you could pay as little as £5.70 per month. Before you sign up for the Eyecare Plan we will confirm your monthly Direct Debits and when payment will be taken each month.

The plan already offers exclusive savings and benefits, so unfortunately cannot be used in conjunction with any other offer.

Anyone aged 18 or over, and a UK resident for at least 3 years that passes the credit check can sign up to the plan. The person that signs the agreement is responsible for the loan agreement.

We hope that you’ll be delighted with your glasses and the Vision Express Eyecare Plan but if you no longer want to participate you can cancel your plan and your Adaro Loan Agreement(s) within 100 days of the Start Date.

To cancel, return your glasses alongside your receipt to the Vision Express store you purchased them from within 100 days of signing up to the Eyecare Plan. Glasses must be in an unworn, saleable, condition. We reserve the right to charge you for any damage to the glasses from your use of them. Any refund due to you will be made in accordance with your Adaro Loan Agreement, usually within 14 days of your cancellation to the payment method originally used by you.

If this is after 100 days:

• You can cancel after 100 days by contacting the Vision Express store you bought your glasses from. You will be sent a breakdown of outstanding credit on each of your Adaro Loan Agreements to pay off in one single payment. Your plan will terminate automatically once payment is received in full.

From day one up to the end of month 15 of your plan, you can add one or more pairs of glasses to your current loan. As a result, the remaining balance of your current loan will be carried over into the new loan.

After month 15, you can add two or more pairs of glasses. If you choose not to add a pair of glasses to your Plan, your loan will terminate in accordance with your agreement. The number of non-prescription glasses must be fewer than or equal to the number of prescription glasses that you have active on your plan.

We’ll calculate your monthly interest free loan repayments for you.

You’ll need to sign the electronic agreement in store to say you’re happy to join the plan.

Instead of paying the total cost for your glasses today, you will simply need to pay your first monthly instalment. The remainder will be payable according to your loan agreement with Adaro.

We’ll get in touch when your glasses are ready for collection, or you can arrange delivery to your preferred address, for a small fee.

If you’re having trouble accessing the Vision Express Eyecare Plan Portal, you can call us on 0800 038 2177 or visit your local Vision Express store. We’ll be able to help or resend the registration email.

If you’ve forgotten your Vision Express Eyecare Plan Portal password, simply visit the portal and click “I forgot my password”.

Call or pop into your local Vision Express store or call Adaro Optics Ltd (the loan provider) on 03303 240 077.

You can select the 1st or 15th of the month for your direct debit payment when you set up your Direct Debit, after your first payment you can change this date by calling Adaro Optics Ltd (the loan provider) on 03303 240 077.

You can contact your loan provider by:

• Phone 03303 240 077
• Email customerfinance@adaro.net
• In writing to Adaro Optics Ltd, The Willows, Pattenden Lane, Marden, Kent, TN12 9QJ. 

See attatched Adaro loan complaints process and what you can expect. 

There is no charge for a late payment. However, it can impact your credit rating/score. If you are struggling with the monthly payments, please contact Adaro Optics Ltd. You can find the contact details above.

Yes, Adaro Optics Ltd (the loan provider) will perform a credit check to confirm your eligibility to join the Eyecare Plan. 

Your credit score will not be affected Not unless your loan gets into Arrears.

You can pay off the Eyecare Plan loan by contacting Adaro Optics Ltd

• Phone 03303 240 077
• Email customerfinance@adaro.net

However ,if you do so, you will come off the plan and will not be able to use the Eyecare Plan benefits. 

You can repay some or all of your loan early, if you repay part of the loan early, the balance of your loan will be reduced, the amount you have to pay each month will stay the same and you will repay the loan sooner.

There are various reasons why your application may have been rejected. For example, not having a suitable credit rating.

From day one up to the end of month 15 of your plan, you can add one or more pairs of glasses to your current loan. As a result, the remaining balance of your current loan will be carried over into the new loan.

After month 15, you can add two or more pairs of glasses. If you choose not to add a pair of glasses to your Plan, your loan will terminate in accordance with your agreement. The number of non-prescription glasses must be fewer than or equal to the number of prescription glasses that you have active on your plan.

Please visit your local Vision Express store and our team will talk you through the Eyecare Plan. Or you email our Customer Service team here call our customer service team on 0800 038 2177. 

Yes, you are able to return a pair of glasses in store, however you will need to have a minimum of 2 prescription glasses/sunglasses on the Eye Care Plan. If you wish to exchange and your alternative glasses are of a higher value, you will need to enter a new Adaro Optics Ltd Loan Agreement.

Yes, please visit your local store to exchange your glasses within 100 days of the purchase date. You’ll need to still have two or three pairs on your plan to keep enjoying the benefits.

We hope that you will be delighted with your Glasses and the Vision Express Eyecare Plan. However, the bill payer can cancel the Adaro Loan Agreement(s), within 100 days of the purchase date. 

To do so, visit your local participating Vision Express store to return your glasses. Please bring your receipt as proof of purchase and make sure they are in the same condition as when you bought them. Any refund due to the Bill Payer will be made in accordance with the Adaro Loan Agreement relating to your Plan. This is usually within 14 days of cancellation to the payment method originally used by you or the Bill Payer (as the case maybe). 

You are also able to pay off the Eyecare Plan loan at any time by contacting Adaro Optics Ltd. However, if you pay off the loan you will not be able to enjoy the Eyecare Plan benefits. 

Yes, you’re able to take out the Loan on somebody else’s Eyecare Plan. 

Yes, you are able to take out the Eyecare Plan on your child’s glasses. 

You will be notified by Adaro Optics Ltd and the payment will be represented in approximately 15 days.

If you are struggling with the monthly payments, please contact Adaro Optics Ltd by phone 03303 240 077, by email customerfinance@adaro.net, or by writing to Adaro Optics Ltd, The Willows, Pattenden Lane, Marden, Kent, TN12 9QJ. 

You can choose glasses or sunglasses from our £85+ range. This includes a wide range of designer & luxury brands like Ray-Ban, Tom Ford, Prada, Gucci, Tiffany & co, Chanel (selected stores). 

You are not able to use the Eyecare Plan for Ray-Ban Stories. 

The plan is designed for prescription glasses and sunglasses. If you choose to go on the Eyecare plan with 3 or more pairs, you are able to add non prescription glasses/sunglasses to the plan. The number of non-prescription glasses/sunglasses must be fewer than the number of prescription glasses.

Once you join the Eyecare Plan, you will receive 20% off your eyewear. 

If your eyesight has changed whilst you’ve been on the Eyecare Plan, you can visit us in store to discuss this.

If your prescription changes by 0.5 diopters or more, within the first 15 months of your plan, we will reglaze all of your active pairs for free.

*Glasses are considered active from the date of purchase up to the end of month 15. Reglaze subject to prescription changes by 0.5 diopters or more or at your optometrist’s discretion

Please visit us in store to discuss your concerns. You can book an eye test that will be free if your eyesight has changed. 

Yes, you can select a pair that are on our website and not in store. Please show the glasses you would like to the staff member in store, and they can order them for you. 

Your free eye test will be our Advanced Eye Test.  Find out more about whats included.

To join the Eyecare Plan you will need to visit us in store.