Total Satisfaction Guaranteed

• Our Total Satisfaction Guarantee does not affect your statutory rights.

• Price Match applies only to like-for-like products (ie same frame, prescription and lens option) bought in store, charged at full price and in stock at another high street store or superstore. 

• Price match does not apply to discounted products or products bought or sold from vision express.com and other online retailers, auction websites or private sellers. 

• Our Price Match promise is valid for 60 days from the date of purchase. We will need to see a formal quote/receipt on headed paper from the competing retailer and your receipt from the Vision Express store.

•Our Total Satisfaction Guarantee is valid for all products and services purchased at Vision Express stores. For online purchases the Total Satisfaction Guarantee excludes price matching.

• Please remember you’ll need your receipt and to return your unwanted items in the same condition as they were purchased. 

• If the alternative you choose is higher in price, you’ll need to pay the difference.