Contact us

Contact our Customer Services team

If you have a question or haven't found the information you need then get in touch, our team is here to help.

login to your Vision Account and you can:

  • Change your contact details and manage how we contact you.
  • View your digital retinal photography (DRP).
  • If you don’t have an account, you can register here.

How can we help?

Your details:

Call us

Alternatively, if your query is urgent, you can call our Customer Service team.

General enquiries:

0800 038 2177

Opening Hours:

Monday to Friday 8.30am -7pm

Saturday 9am - 5pm

Sunday 10am - 4pm

Please note:

Calls may be recorded for training and quality purposes.

By Post:

Our address:

Customer Service Department Vision Express Ruddington Fields Business Park Mere Way Ruddington Nottingham NG11 6NZ

login to your Vision Account and you can:

  • Check delivery date and order lenses.
  • Add to or reduce the number of lenses you receive.
  • If you don’t have an account, you can register here.

How can we help?

Your details:

Call us

Alternatively, if your query is urgent, you can call our Customer Service team.

Contact lens enquiries:

0800 298 3344

Opening Hours:

Monday to Friday 8.30am -7pm

Saturday 9am - 5pm

Sunday 10am - 4am

Please note:

Calls may be recorded for training and quality purposes.

By Post:

Our address:

Customer Service Department Vision Express Ruddington Fields Business Park Mere Way Ruddington Nottingham NG11 6NZ