Vision Express Opticians - Vision taken seriously

Wells - Vision Express

Opening Times

This week Open Close
Monday 9:00 17:30
Tuesday 9:00 17:30
Wednesday 9:00 17:30
Thursday 9:00 17:30
Friday 9:00 17:30
Saturday 9:00 17:30
Sunday 10:00 16:00

Please note, Bank Holiday opening hours may vary – please contact the store directly

Frames from £39Exclusive Brands at Vision Express Wells

Get Directions

By Car:

From M5 South, at J23 take A39 towards Glastonbury and Wells.  Continue to follow signs for A39 into Wells and park in any city centre car park

From M5 North, at J15 take M4 towards London, J19 take M32 towards Bristol.  At the end of M32 keep in left hand lane following signs for A4/A37 Bath, Shepton Mallet and Wells.  At the roundabout stay in the central lane following signs for A37 Shepton Mallet and Wells.  Continue on A37 until Farrington Gurney, straight ahead at traffic lights and at the top of the hill continue straight ahead on A39 into Wells and park in any city centre car park.

From East, M3 J8 onto A303 towards Andover.  Continue on A303 to Deptford Junction and take A36 towards Warminster.  At Cley Hill roundabout take 1st exit onto A362 towards Frome.  At T junction turn left onto A361 and continue to follow this road through Shepton Mallet town centre.  At the mini roundabout go straight across onto A371 which will take you into Wells and park in any of the city centre car parks.

From any car park follow signs to the High Street.  Vision Express is situated next to the pedestrian crossing down the hill from the Cathedral, next to WH Smith and on the opposite side of the road from Starbucks and Waterstones.

By Rail :

The nearest station is Castle Cary which has a bus service into Wells.  More frequent trains arrive at Bath and Bristol and again they have bus services to the City

By Bus:

From the main Bus Depot follow signs across the car park for the City Centre and Cathedral, at the T junction  cross the road and turn left, follow the road as it bears to your right.  Continue up the High Street and Vision Express is on your right after WH Smith.

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Store Facilities

Facilities - Wells Vision Express

  • We have over 100 ways to test your eyes We have over 100 ways to test your eyes
  • Digital Retinal Photography available Digital Retinal Photography available
  • Glasses repairs Glasses repairs
  • Coffee facilities Coffee facilities
  • Disabled access to store Disabled access to store
  • Baby changing facilities nearby Baby changing facilities nearby
  • Parking nearby Parking nearby
  • Public toilets nearby Public toilets nearby
Discover contact lenses

Discover contact lenses

Whether you want a fresh look, or freedom to be more active - there's a lens for just about everyone.

Find out more Book a contact lens assessment

Meet the Team

Your NHS Entitlement

Get a free eye test

Some patients qualify for a free NHS eye examination and optical vouchers. Find out if you are eligible for a free vision test.

Criteria NHS funded sight test NHS Optical voucher
Aged under 16 Yes Yes
Aged 16, 17 or 18 in full time education Yes Yes
Aged 60 or over Yes Yes
Diagnosed with diabetes or glaucoma Yes Yes
Considered to be at risk of glaucoma
(as advised by an ophthalmologist)
Yes Yes
Aged 40 or over and the parent, brother, sister, son or daughter of a person diagnosed with glaucoma Yes Yes
Registered blind or partially sighted Yes Yes
Eligible for an NHS Complex Lens Voucher
(your optician will advise on your entitlement)
Yes Yes
Claiming Benefit
(Income-based Jobseeker's Allowance, Income Related Employment Support Allowance, Universal Credit, Income Support, Pension Credit Guarantee Credit or receiving Tax Credits and meeting qualifying conditions)
Yes Yes
On a low income and named on a valid HC2 (full help) or HC3 (partial help) certificate Yes Yes
A prisoner being seen outside prison Yes Yes

Complaints

If you or your representative would like to make a complaint, please contact Sam Wilde at Vision Express, Ruddington Fields Business Park, Mere Way, Ruddington, Nottingham, NG11 6NZ or telephone 08000 382 177, fax on 0115 988 2325, email to . Your complaint will be acknowledged within 2 working days and you will receive an estimate of how long the investigation of your complaint is likely to take.

Alternatively you can contact NHS England, PO Box 16738, Redditch, B97 9PT, telephone 0300 3112233, email to england.contactus@nhs.net.

If your complaint relates to your sight test and you are not happy with how your complaint has been handled either by us or by NHS England, you will be advised of your right to take your complaint to the Health Service Commissioner (Ombudsman). If your complaint relates to your spectacles or contact lenses you can contact the Optical Consumer Complaints Service, 6 Market Square, Bishop’s Stortford, Hertfordshire, CM23 3UZ.

Your Safety

Vision Express Wells and all our practitioners and staff are committed to operating and maintaining effective systems for infection control to protect both patients and staff. We comply with all relevant Health and Safety Executive legislation and Medicines and Healthcare products Regulatory Agency requirements.

Store Reviews

For Lenstore customers
If you're a Lenstore customer, you are entitled to exclusive new offers available at this store. For further information about how to access your exclusive offers, visit our contact lens and eye care services page.