Horsham - Vision Express

£39

Map

Address:

Horsham
23 West Street
Horsham
West Sussex
RH12 1PB

Phone number
01403 256 636

Opening Times

This week	Open	Close
Monday	09:00	17:30
Tuesday	09:00	17:30
Wednesday	09:00	17:30
Thursday	09:00	17:30
Friday	09:00	17:30
Saturday	09:00	17:30
Sunday	10:00	16:00

Please note, Bank Holiday opening hours may vary – please contact the store directly

Holiday & Special Opening Hours

24/12/2018 - Christmas Eve Open 09:00 - 15:00
25/12/2018 - Christmas Day Closed
26/12/2018 - Boxing Day Closed
31/12/2018 - New Years Eve Open 09:00 - 15:00
01/01/2019 - New Years Day Closed

Frames from £39Exclusive Brands at Vision Express Horsham

Get Directions

The store is on West Street; the main pedestrianised shopping street in the centre of Horsham. You’ll find us about 10 doors down from the entrance to Swan Walk shopping centre, opposite Game and located in between The Flight Centre and Betfred.

By Car:

The main route past Horsham is the A24. From here follow the signs to the town centre and follow the A281 round the town to the sign-posted car parks.

By Train:

Horsham Railway Station is just over a 10 minute walk from the store. On exit of the station, head left along North Street, cross the main road and continue along South Street into the town centre. Turn right onto West Street where the store is situated.

By Bus:

The main bus terminals in Horsham are situated next to the railway station.

Print directions

Store Facilities

Facilities - Horsham Vision Express

We have over 100 ways to test your eyes
Digital Retinal Photography available
Glasses repairs
Professional thorough eyesight testing
Hearing aid loop in store
Disabled access to store
Public toilets nearby
Parking nearby
Baby changing facilities nearby

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Meet the Team

Meet the team

Emma Beckford - Store Manager

A big welcome from all the team here at the Horsham store. We are here to look after your every need when visiting Vision Express, whether it's for an Eye Test, Contact Lens fit, choosing a new pair of glasses or just popping in for a simple repair.

Your NHS Entitlement

Get a free eye test

Some patients qualify for a free NHS eye examination and optical vouchers. Find out if you are eligible for a free vision test.

Criteria	NHS funded sight test	NHS Optical voucher
Aged under 16
Aged 16, 17 or 18 in full time education
Aged 60 or over
Diagnosed with diabetes or glaucoma
Considered to be at risk of glaucoma (as advised by an ophthalmologist)
Aged 40 or over and the parent, brother, sister, son or daughter of a person diagnosed with glaucoma
Registered blind or partially sighted
Eligible for an NHS Complex Lens Voucher (your optician will advise on your entitlement)
Claiming Benefit (Income-based Jobseeker's Allowance, Income Related Employment Support Allowance, Universal Credit, Income Support, Pension Credit Guarantee Credit or receiving Tax Credits and meeting qualifying conditions)
On a low income and named on a valid HC2 (full help) or HC3 (partial help) certificate
A prisoner being seen outside prison

Complaints

If you or your representative would like to make a complaint, please contact Sam Wilde at Vision Express, Ruddington Fields Business Park, Mere Way, Ruddington, Nottingham, NG11 6NZ or telephone 08000 382 177, email to . Your complaint will be acknowledged within 2 working days and you will receive an estimate of how long the investigation of your complaint is likely to take.

Alternatively you can contact NHS England, PO Box 16738, Redditch, B97 9PT, telephone 0300 3112233, email to england.contactus@nhs.net.

If your complaint relates to your sight test and you are not happy with how your complaint has been handled either by us or by NHS England, you will be advised of your right to take your complaint to the Health Service Commissioner (Ombudsman). If your complaint relates to your spectacles or contact lenses you can contact the Optical Consumer Complaints Service, 6 Market Square, Bishop’s Stortford, Hertfordshire, CM23 3UZ.

Your Safety

Vision Express Horsham and all our practitioners and staff are committed to operating and maintaining effective systems for infection control to protect both patients and staff. We comply with all relevant Health and Safety Executive legislation and Medicines and Healthcare products Regulatory Agency requirements.

Store Reviews

Customer reviews

"So glad i had my difficult case transferred to this branch - very impressed with the attention to detail which has made an enormous difference to the result and resolved my case. Wonderful customer service and professionalism. Thank you very much."

Sarah Yarwood-Lovett

"Ola talked me into the new super dupa lenses,
didnt get them quit right first time.
but picked them up today they really are excellent.
thank you ola"

Brian Jackson

"A big thank you to Jerry for squeezing in an emergency eye test for me and to Ola for her help in choosing and fitting my glasses. Extremely friendly and polite staff - cannot fault the service."

Anonymous

"Always helpful and attentive. They seem to love a challenge"

Simon

"Our son (21 months) was fitted for his first pair of glasses at the horsham branch. The staff are so welcoming and professional. Special thanks to Rob who was brilliant with our son and made the experience so easy and enjoyable, his "Tomato" glasses fit him wonderfully."

Clare and Rob Elder

Horsham - Vision Express

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