West Byfleet - Vision Express

£39

Map

Address:

West Byfleet
57 Old Woking Road
West Byfleet
Surrey
KT14 6LF

Phone number
01932 343 732

Opening Times

This week	Open	Close
Monday	09:00	17:30
Tuesday	09:00	17:30
Wednesday	09:00	17:30
Thursday	09:00	17:30
Friday	09:00	17:30
Saturday	09:00	17:30
Closed Sunday	Closed	Closed

Please note, Bank Holiday opening hours may vary – please contact the store directly

Holiday & Special Opening Hours

23/12/2018 - Christmas Opening Hours Closed
25/12/2018 - Christmas Day Closed
26/12/2018 - Boxing Day Closed
30/12/2018 - Christmas Opening Hours Closed
01/01/2019 - New Years Day Closed

Frames from £39Exclusive Brands at Vision Express West Byfleet

Get Directions

The store is located on Old Woking Road in the centre of the town. You’ll find us next to the Carpet Workshop.

By Car:

From Junction 11 of the M25 - Exit the roundabout onto St Peter's Way/A320 and continue to follow through 2 roundabouts. Take the 1st exit at the next roundabout onto Martyrs Lane. After half a mile, turn left onto Woodham Lane, and right at Sheerwater Lane to stay on the A245. At the next junction turn left onto Old Woking Road, where you’ll see the store on your right hand-side.

By Rail:

West Byfleet Railway Station is less than a five minute walk away from the store. From the station, head along Station Approach to reach Old Woking Road. Turn right and after 2 minutes, you’ll find us on your left hand-side.

Print directions

Store Facilities

Facilities - West Byfleet Vision Express

We have over 100 ways to test your eyes
Glasses repairs
Parking nearby
Public toilets nearby

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Meet the Team

Meet the team

David Dickson

A big welcome from all the team here at the West Byfleet store. We are here to look after your every need when visiting Vision Express, whether it's for an Eye Test, Contact Lens fit, choosing a new pair of glasses or just popping in for a simple repair.

Your NHS Entitlement

Get a free eye test

Some patients qualify for a free NHS eye examination and optical vouchers. Find out if you are eligible for a free vision test.

Criteria	NHS funded sight test	NHS Optical voucher
Aged under 16
Aged 16, 17 or 18 in full time education
Aged 60 or over
Diagnosed with diabetes or glaucoma
Considered to be at risk of glaucoma (as advised by an ophthalmologist)
Aged 40 or over and the parent, brother, sister, son or daughter of a person diagnosed with glaucoma
Registered blind or partially sighted
Eligible for an NHS Complex Lens Voucher (your optician will advise on your entitlement)
Claiming Benefit (Income-based Jobseeker's Allowance, Income Related Employment Support Allowance, Universal Credit, Income Support, Pension Credit Guarantee Credit or receiving Tax Credits and meeting qualifying conditions)
On a low income and named on a valid HC2 (full help) or HC3 (partial help) certificate
A prisoner being seen outside prison

Complaints

If you or your representative would like to make a complaint, please contact Sam Wilde at Vision Express, Ruddington Fields Business Park, Mere Way, Ruddington, Nottingham, NG11 6NZ or telephone 08000 382 177, email to . Your complaint will be acknowledged within 2 working days and you will receive an estimate of how long the investigation of your complaint is likely to take.

Alternatively you can contact NHS England, PO Box 16738, Redditch, B97 9PT, telephone 0300 3112233, email to england.contactus@nhs.net.

If your complaint relates to your sight test and you are not happy with how your complaint has been handled either by us or by NHS England, you will be advised of your right to take your complaint to the Health Service Commissioner (Ombudsman). If your complaint relates to your spectacles or contact lenses you can contact the Optical Consumer Complaints Service, 6 Market Square, Bishop’s Stortford, Hertfordshire, CM23 3UZ.

Your Safety

Vision Express West Byfleet and all our practitioners and staff are committed to operating and maintaining effective systems for infection control to protect both patients and staff. We comply with all relevant Health and Safety Executive legislation and Medicines and Healthcare products Regulatory Agency requirements.

Store Reviews

Customer reviews

"My 6 year old daughter and I both had eye checks here last week and I was very impressed! The optician was amazing with my daughter, made her feel good about having her eyes checked and answered all of her questions. She even let her look at my eye through the machine! The optician was so helpful and was in no way in a rush to get us out so she could see the next patient. I would highly recommend this optician. Thank you to the lady optician who saw us both."

Kerry Byrne

"I had an appointment a couple of weeks ago at this store having previously popped in to look at frames. I wanted to mention to you how professional the staff are and the attention to detail and help is second to none."

Penny

"I have to say I was really impressed with the optician Jane who conducted the eye test in a professional friendly manner with plenty of explanation and advice. I was also very impressed with Shirley who fitted me with a frame and completed the order. Finally the receptionist Ann was really nice too. Professional and friendly, absolutely what I try to achieve in my business. What a great experience."

Clive Harrison

West Byfleet - Vision Express

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