Orpington - Vision Express

£39

Map

Address:

Orpington
Unit 9
Nugent Shopping Park
Orpington
Kent
BR5 3RP

Phone number
01689 875 737

Opening Times

This week	Open	Close
Monday	09:30	18:00
Tuesday	09:30	18:00
Wednesday	09:30	18:00
Thursday	09:30	18:00
Friday	09:30	18:00
Saturday	09:30	18:00
Sunday	11:00	17:00

Please note, Bank Holiday opening hours may vary – please contact the store directly

Frames from £39 Exclusive Brands at Vision Express Orpington

Get Directions

By Car:

Heading North West on the A20, exit left at the A224, heading towards Orpington.

At Crittall's Corner, take the 1st exit to stay on the A224. Follow the road for 2.2km. Nugent Shopping Park will be on your left.

Nugent Shopping Park offers over 320 parking spaces, where you can park free for 3 hours.

By Train:

St Mary Cray railway station is approximately 6 minutes walk from the store. From the station, walk along Sevenoaks Way until it ends and meets Cray Avenue. Then turn right, and Nugent Shopping Park will shortly be on your right.

By Bus:

The following bus services go to Nugent Shopping Park: 51, R1, N47, B14 and R11.

Print directions

Store Facilities

Facilities - Orpington Vision Express

We have over 100 ways to test your eyes
Digital Retinal Photography available
Glasses repairs
Coffee facilities
Disabled access to store
Parking nearby

Discover contact lenses

Whether you want a fresh look, or freedom to be more active - there's a lens for just about everyone.

Find out more Book a contact lens assessment

Meet the Team

Meet the team

Belinda Massicottie

A big welcome from all the team here at the Orpington store. We are here to look after your every need when visiting Vision Express, whether it's for an Eye Test, Contact Lens fit, choosing a new pair of glasses or just popping in for a simple repair.

Your NHS Entitlement

Get a free eye test

Some patients qualify for a free NHS eye examination and optical vouchers. Find out if you are eligible for a free vision test.

Criteria	NHS funded sight test	NHS Optical voucher
Aged under 16
Aged 16, 17 or 18 in full time education
Aged 60 or over
Diagnosed with diabetes or glaucoma
Considered to be at risk of glaucoma (as advised by an ophthalmologist)
Aged 40 or over and the parent, brother, sister, son or daughter of a person diagnosed with glaucoma
Registered blind or partially sighted
Eligible for an NHS Complex Lens Voucher (your optician will advise on your entitlement)
Claiming Benefit (Income-based Jobseeker's Allowance, Income Related Employment Support Allowance, Universal Credit, Income Support, Pension Credit Guarantee Credit or receiving Tax Credits and meeting qualifying conditions)
On a low income and named on a valid HC2 (full help) or HC3 (partial help) certificate
A prisoner being seen outside prison

Complaints

If you or your representative would like to make a complaint, please contact Sam Wilde at Vision Express, Ruddington Fields Business Park, Mere Way, Ruddington, Nottingham, NG11 6NZ or telephone 08000 382 177, email to . Your complaint will be acknowledged within 2 working days and you will receive an estimate of how long the investigation of your complaint is likely to take.

Alternatively you can contact NHS England, PO Box 16738, Redditch, B97 9PT, telephone 0300 3112233, email to england.contactus@nhs.net.

If your complaint relates to your sight test and you are not happy with how your complaint has been handled either by us or by NHS England, you will be advised of your right to take your complaint to the Health Service Commissioner (Ombudsman). If your complaint relates to your spectacles or contact lenses you can contact the Optical Consumer Complaints Service, 6 Market Square, Bishop’s Stortford, Hertfordshire, CM23 3UZ.

Your Safety

Vision Express Orpington and all our practitioners and staff are committed to operating and maintaining effective systems for infection control to protect both patients and staff. We comply with all relevant Health and Safety Executive legislation and Medicines and Healthcare products Regulatory Agency requirements.

Store Reviews

Customer reviews

"My partner and I used this excellent little store last week and what a delight it was. We were shown every option we wanted to see and advised expertly by Jessica. We will certainly return when we next need spectacles."

Anonymous

"I bought a pair of Ted Baker glasses around a year from the Ashford branch of vision express. They developed a slight discolouration on the arms so I took them this evening to the Nugents Park branch for inspection. I was met by a young lady who was on her first day of employment with this branch. She was welcoming and empathetic to my concerns. Unable to sort my problem she went and got a lady who was exceptionally helpful and totally customer focused. I suspect she was the manager and if not should be nominated for this position. I am in retail myself and rarely do I experience service of this quality I would recommend this branch and the staff to anyone. Well done."

Richard etheridge

"Hi,

I visited the store today for a routine assessment and I wanted to complement the staff on the great service I received.

Both members of staff, which was Drew & a young lady who's name I didn't get explained the reason for each test and gave fantastic detail in my results.

Many thanks

Matt"

Matt

"My mother (Joyce) had her annual check-up at your branch at Nugent Estate, Orpington, Kent this morning. She suffers from the aftermath of a broken hip and is very slow walking etc. The optician and other staff were brilliant...helped her...took her arm...moved furniture...didn't rush her or complain. She was overwhelmed at their kindness, and the optician was very thorough and made her visit a pleasure. Thank you to all concerned."

Janet

Orpington - Vision Express

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