London - Stratford Westfield - Vision Express

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Frames from £39
Frames from

£39

Address:

London - Stratford Westfield
37 The Arcade
Westfield Stratford City
Stratford
North East London
E20 1EH

Phone number
020 8522 7336

Book an Eye Test

Opening Times

This week Open Close
Monday 10:00 21:00
Tuesday 10:00 21:00
Wednesday 10:00 21:00
Thursday 10:00 21:00
Friday 10:00 21:00
Saturday 09:00 21:00
Sunday 12:00 18:00

Please note, Bank Holiday opening hours may vary – please contact the store directly

Frames from £39Exclusive Brands at Vision Express London - Stratford Westfield

In Style
Seen
Julius
Sensaya
Heritage
C-Line
Be-Bright
Lightfly
D by D

Get Directions

The Shopping Centre website is really helpful in locating our store: http://uk.westfield.com/shop/stores/visionexpress/stratfordcity?retailer=45231

By Foot

Westfield Stratford City is fully pedestrianised, with a 24-hour lifestyle street linking the two main stations, and a new bridge, The Town Centre Link Bridge, over the Regional station connecting us with Stratford town centre.

By Car

Comprehensive road networks provide links with Central London, the A11, A12, A13, M11 and M25. There are also 5,000 parking spaces located above and below the retail levels, as well as taxi drop-off points.

By tube

Arrive by tube and you won’t have far to walk. At Stratford Regional Station, the Northern Ticket Hall has a direct connection to the Central and Jubilee Lines. Westfield Stratford City also connects to London Overground and the DLR. It is just 8 minutes to Liverpool Street, and 13 minutes to Canary Wharf.

By Bus

The new bus interchange, built for the launch of Westfield Stratford City, connects the neighbouring boroughs of Newham, Leyton, Hackney and Tower Hamlets via the 97, 241, 339 and D8 buses. It will house a number of bus routes, along with a number of new bus stops on Station Avenue.

By Overground:

London Overground services operate on the North London Line from Stratford Regional station, which serves as the service terminus.

It operates on the following routes:

• Watford Junction to Euston
• Richmond/Clapham Junction to Stratford
• Gospel Oak to Barking
• Highbury & Islington to Crystal Palace, West Croydon & New Cross

 

Get directions to this store from

Print directions

Store Facilities

Facilities - London - Stratford Westfield Vision Express

  • We have over 100 ways to test your eyes We have over 100 ways to test your eyes
  • Professional thorough eyesight testing Professional thorough eyesight testing
  • Glasses repairs Glasses repairs
  • Parking nearby Parking nearby
  • Public toilets nearby Public toilets nearby
Discover contact lenses

Discover contact lenses

Whether you want a fresh look, or freedom to be more active - there's a lens for just about everyone.

Find out more Book a contact lens assessment

Meet the Team

20% off glasses for students

Save 20% upon presentation of your valid NUS Extra card and Vision Express voucher.

Find out more

Breakage protection

Being without your glasses can amount to losing your sight, so we appreciate how important it is to get a replacement pair or repair completed quickly.

Find out more

Meet the team

Shamshad Dunn - Store Manager

A big welcome from all the team here at the London - Stratford Westfield store. We are here to look after your every need when visiting Vision Express, whether it's for an Eye Test, Contact Lens fit, choosing a new pair of glasses or just popping in for a simple repair.

Your NHS Entitlement

Get a free eye test

Some patients qualify for a free NHS eye examination and optical vouchers. Find out if you are eligible for a free vision test.

Criteria NHS funded sight test NHS Optical voucher
Aged under 16 Yes Yes
Aged 16, 17 or 18 in full time education Yes Yes
Aged 60 or over Yes Yes
Diagnosed with diabetes or glaucoma Yes Yes
Considered to be at risk of glaucoma
(as advised by an ophthalmologist)		 Yes Yes
Aged 40 or over and the parent, brother, sister, son or daughter of a person diagnosed with glaucoma Yes Yes
Registered blind or partially sighted Yes Yes
Eligible for an NHS Complex Lens Voucher
(your optician will advise on your entitlement)		 Yes Yes
Claiming Benefit
(Income-based Jobseeker's Allowance, Income Related Employment Support Allowance, Universal Credit, Income Support, Pension Credit Guarantee Credit or receiving Tax Credits and meeting qualifying conditions)		 Yes Yes
On a low income and named on a valid HC2 (full help) or HC3 (partial help) certificate Yes Yes
A prisoner being seen outside prison Yes Yes

Complaints

If you or your representative would like to make a complaint, please contact Sam Wilde at Vision Express, Ruddington Fields Business Park, Mere Way, Ruddington, Nottingham, NG11 6NZ or telephone 08000 382 177, email to . Your complaint will be acknowledged within 2 working days and you will receive an estimate of how long the investigation of your complaint is likely to take.

Alternatively you can contact NHS England, PO Box 16738, Redditch, B97 9PT, telephone 0300 3112233, email to england.contactus@nhs.net.

If your complaint relates to your sight test and you are not happy with how your complaint has been handled either by us or by NHS England, you will be advised of your right to take your complaint to the Health Service Commissioner (Ombudsman). If your complaint relates to your spectacles or contact lenses you can contact the Optical Consumer Complaints Service, 6 Market Square, Bishop’s Stortford, Hertfordshire, CM23 3UZ.

Your Safety

Vision Express London - Stratford Westfield and all our practitioners and staff are committed to operating and maintaining effective systems for infection control to protect both patients and staff. We comply with all relevant Health and Safety Executive legislation and Medicines and Healthcare products Regulatory Agency requirements.

Store Reviews

Customer reviews

"The high standard of customer service received by staff from the Vision Express at Stratford was exemplar and undoubtedly the best ever. Kelly especially has been very kind and friendly in providing a good quality of service and taking matters into her hands after a mix up with my Glasses! She is exemplary!"

Jason

"I went to collect two pairs of glasses on 29th July but one pair was faulty and the other didn't look great with the lenses in. The sales colleague who served me was called Syed and he let me select two new frames (one of which I could take away immediately) which I was so much happier with. He did all this in a polite and friendly manner and, after having a week of mishaps, this really cheered me up. A fantastic service from this gentleman and a welcome change from some of the service levels you get in other retailers."

Shaun Lockley

"I went to collect two pairs of glasses on 29th July but one pair was faulty and the other didn't look great with the lenses in. The sales colleague who served me was called Syed and he let me select two new frames (one of which I could take away immediately) which I was so much happier with. He did all this in a polite and friendly manner and, after having a week of mishaps, this really cheered me up. A fantastic service from this gentleman and a welcome change from some of the service levels you get in other retailers."

Shaun Lockley

"I had a very good experience when I needed my lenses changed.Waf the optician was particularly helpful ,efficient and kind. Often chains can feel a little impersonal but I found vision express in Stratford very friendly.Thanks."

Nicola Elmore

"Visited the Vision Express Stratford Office in May 2015 from Nigeria and met a very amiable staff - AMRIT. He took his time to attend to my issues and was pleasant all the way, never for one moment did he indicate i had spent well over an hour trying to decide on which frames to buy. His attitude is commendable...

Nonye"

Nonye

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