Hemel Hempstead - Vision Express

Opening Times

This week Open Close
Monday 09:00 17:30
Tuesday 09:00 17:30
Wednesday 09:00 17:30
Thursday 09:00 17:30
Friday 09:00 17:30
Saturday 09:00 17:30
Sunday 11:00 16:00

Please note, Bank Holiday opening hours may vary – please contact the store directly

Holiday & Special Opening Hours

  • 24/12/2018 - Christmas Eve Open 09:00 - 16:00
  • 25/12/2018 - Christmas Day Closed
  • 26/12/2018 - Boxing Day Closed
  • 31/12/2018 - New Years Eve Open 09:00 - 16:00
  • 01/01/2019 - New Years Day Closed

Frames from £39Exclusive Brands at Vision Express Hemel Hempstead

Get Directions

We are located within The Marlowes Shopping Centre in the centre of Hemel Hempstead.  We are situated in the North Mall between Republic and Mothercare.

By Car:

From junction 8 of the M1 - follow signs for the town centre along the A414. At the magic roundabout, take the exit towards The Marlowes Centre parking. Follow the signs around the one way system to the car park.Alternative parking can be found at Water Gardens and Riverside, both of which are sign posted.

From junction 20 of the M25 - follow signs for the town centre along the A4251. At the magic roundabout, take exit towards the Marlowes Centre parking. Follow the signs around the one way system to the car park. Alternative parking can be found at Water Gardens and Riverside, both of which are sign posted.

By Bus:

Regular bus services run to and from the town centre with stops close to The Marlowes Centre.

By Train:

Regular trains run to and from Hemel Hempstead train station. A short bus or taxi ride will bring you to the town centre.

Get directions to this store from

Print directions

Store Facilities

Facilities - Hemel Hempstead Vision Express

  • We have over 100 ways to test your eyes We have over 100 ways to test your eyes
  • Digital Retinal Photography available Digital Retinal Photography available
  • Glasses repairs Glasses repairs
  • Professional thorough eyesight testing Professional thorough eyesight testing
  • Disabled access to store Disabled access to store
  • Toilets in shopping centre Toilets in shopping centre
  • Parking in shopping centre Parking in shopping centre
  • Baby changing facilities nearby Baby changing facilities nearby
Discover contact lenses

Discover contact lenses

Whether you want a fresh look, or freedom to be more active - there's a lens for just about everyone.

Find out more Book a contact lens assessment

Meet the Team

Your NHS Entitlement

Get a free eye test

Some patients qualify for a free NHS eye examination and optical vouchers. Find out if you are eligible for a free vision test.

Criteria NHS funded sight test NHS Optical voucher
Aged under 16 Yes Yes
Aged 16, 17 or 18 in full time education Yes Yes
Aged 60 or over Yes Yes
Diagnosed with diabetes or glaucoma Yes Yes
Considered to be at risk of glaucoma
(as advised by an ophthalmologist)
Yes Yes
Aged 40 or over and the parent, brother, sister, son or daughter of a person diagnosed with glaucoma Yes Yes
Registered blind or partially sighted Yes Yes
Eligible for an NHS Complex Lens Voucher
(your optician will advise on your entitlement)
Yes Yes
Claiming Benefit
(Income-based Jobseeker's Allowance, Income Related Employment Support Allowance, Universal Credit, Income Support, Pension Credit Guarantee Credit or receiving Tax Credits and meeting qualifying conditions)
Yes Yes
On a low income and named on a valid HC2 (full help) or HC3 (partial help) certificate Yes Yes
A prisoner being seen outside prison Yes Yes


If you or your representative would like to make a complaint, please contact Sam Wilde at Vision Express, Ruddington Fields Business Park, Mere Way, Ruddington, Nottingham, NG11 6NZ or telephone 08000 382 177, email to . Your complaint will be acknowledged within 2 working days and you will receive an estimate of how long the investigation of your complaint is likely to take.

Alternatively you can contact NHS England, PO Box 16738, Redditch, B97 9PT, telephone 0300 3112233, email to england.contactus@nhs.net.

If your complaint relates to your sight test and you are not happy with how your complaint has been handled either by us or by NHS England, you will be advised of your right to take your complaint to the Health Service Commissioner (Ombudsman). If your complaint relates to your spectacles or contact lenses you can contact the Optical Consumer Complaints Service, 6 Market Square, Bishop’s Stortford, Hertfordshire, CM23 3UZ.

Your Safety

Vision Express Hemel Hempstead and all our practitioners and staff are committed to operating and maintaining effective systems for infection control to protect both patients and staff. We comply with all relevant Health and Safety Executive legislation and Medicines and Healthcare products Regulatory Agency requirements.

Store Reviews