Southend-on-Sea - Vision Express

£39

Map

Address:

Southend-on-Sea
The Royals
Southend on Sea
Essex
SS1 1DQ

Phone number
01702 463 434

Opening Times

This week	Open	Close
Monday	09:00	17:30
Tuesday	09:00	17:30
Wednesday	09:00	17:30
Thursday	09:00	17:30
Friday	09:00	17:30
Saturday	09:00	17:30
Sunday	10:00	16:00

Please note, Bank Holiday opening hours may vary – please contact the store directly

Holiday & Special Opening Hours

Open Bank Holidays 10:00am - 4:00pm. Excluding Christmas Day, Boxing Day, New Year's Day and Easter Sunday.

Frames from £39Exclusive Brands at Vision Express Southend-on-Sea

Get Directions

The store is within The Royals shopping centre, towards the sea front, opposite Adventure Island.

By Car:

The main road into Southend-on-Sea is the A127. At the very end of this road, take the first exit at the roundabout onto Queenway/A1160. Follow for 5 minutes as the road passes over a large roundabout. At the next roundabout, turn right onto Chancellor Road. At the next cross roads, turn left to follow signs for the shopping centre car park. Follow the road round to the right and turn right in to the car park.

The Royals offers parking spaces for 450 cars. Satellite navigation users should follow the postcode SS1 1DG.

By Train:

The store is about a 2 minute walk from Southend Central and ten minutes walk away from Southend Victoria railway station. Trains arrive and depart approximately every 20 minutes daily, with London being only 40 minutes away.

By Bus:

The store is within minute’s walk of the main Southend bus station, with regular services arriving and departing throughout the day.

Print directions

Store Facilities

Facilities - Southend-on-Sea Vision Express

We have over 100 ways to test your eyes
Digital Retinal Photography available
Glasses repairs
Coffee facilities
Disabled access to store
Parking nearby
Public toilets nearby

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Meet the Team

Meet the team

Deke Sandford

A big welcome from all the team here at the Southend-on-Sea store. We are here to look after your every need when visiting Vision Express, whether it's for an Eye Test, Contact Lens fit, choosing a new pair of glasses or just popping in for a simple repair.

Your NHS Entitlement

Get a free eye test

Some patients qualify for a free NHS eye examination and optical vouchers. Find out if you are eligible for a free vision test.

Criteria	NHS funded sight test	NHS Optical voucher
Aged under 16
Aged 16, 17 or 18 in full time education
Aged 60 or over
Diagnosed with diabetes or glaucoma
Considered to be at risk of glaucoma (as advised by an ophthalmologist)
Aged 40 or over and the parent, brother, sister, son or daughter of a person diagnosed with glaucoma
Registered blind or partially sighted
Eligible for an NHS Complex Lens Voucher (your optician will advise on your entitlement)
Claiming Benefit (Income-based Jobseeker's Allowance, Income Related Employment Support Allowance, Universal Credit, Income Support, Pension Credit Guarantee Credit or receiving Tax Credits and meeting qualifying conditions)
On a low income and named on a valid HC2 (full help) or HC3 (partial help) certificate
A prisoner being seen outside prison

Complaints

If you or your representative would like to make a complaint, please contact Sam Wilde at Vision Express, Ruddington Fields Business Park, Mere Way, Ruddington, Nottingham, NG11 6NZ or telephone 08000 382 177, email to . Your complaint will be acknowledged within 2 working days and you will receive an estimate of how long the investigation of your complaint is likely to take.

Alternatively you can contact NHS England, PO Box 16738, Redditch, B97 9PT, telephone 0300 3112233, email to england.contactus@nhs.net.

If your complaint relates to your sight test and you are not happy with how your complaint has been handled either by us or by NHS England, you will be advised of your right to take your complaint to the Health Service Commissioner (Ombudsman). If your complaint relates to your spectacles or contact lenses you can contact the Optical Consumer Complaints Service, 6 Market Square, Bishop’s Stortford, Hertfordshire, CM23 3UZ.

Your Safety

Vision Express Southend-on-Sea and all our practitioners and staff are committed to operating and maintaining effective systems for infection control to protect both patients and staff. We comply with all relevant Health and Safety Executive legislation and Medicines and Healthcare products Regulatory Agency requirements.

Store Reviews

Customer reviews

"Thank you to store Manager, Lucy Hill for her time and patience, courtesy and approachability after a difficult time with my glasses."

Sally Sheridan

"I'm writing this on behalf of my elderly mother (Mrs Jones) who wants to thank you for being so helpful when she got new glasses from you last week.
She wants to thank Tom especially for taking such trouble getting the glasses comfortable."

S Jones

"The team were fantastic when I went in, without an appointment, as I had damaged my eye. The service and care were second to none. Thank you so much ."

Rebecca Perman

"Dear Ms Cruse,
I would like to commend your staff on their excellent customer service.

Last Wednesday, 11/6 my son came out of school with broken glasses. These has been knocked off of his face and onto the floor whilst playing football. The frames were broken and the lenses wouldnt stay in place. I rang your store (Southed on Sea) at 4pm and explained my situation. Fortunately we had taken out your insurance protection when the glasses were purchased. You staff member said she had a frame in stock which she held for me. I arrived at your store at 2 minutes to 5pm and was warmly greeted by two staff members. They were unsure as to whether the lenses in his existing glasses could be easily set into the new frame, but understood that as he wears them all the time it would be quite urgent. Therefore with the help of a third member of your staff they promptly set about replcing the frame and using the existing lenses which were undamaged. Within less than 10 minutes all the insurance paperwork was complete and we were walking out of your store with a new frame into which the old lenses had been fixed. I have never recieved such a high level of customer service and certainly didnt expect same day let alone 10 minute turn around. The three women in question we excellent and i hope that you will feed this positive feedback to them. It is well deserved. 10/10"

Mrs Carey

"I would like to commend your Southend store. I am astounded by the great service that I received.
Last week I trod on my glasses in the night time and I wear rimless frames. They were damaged and I was worried that I would have to buy a new pair. I took them into the store and I thought that I would have to pay to get them fixed but they did it for me for free.
They asked me if I would like to make a contribution to charity instead. The next day I was so impressed I went in to buy a pair of rx goggles. I was told that I would have to order them in for me but I am so impressed with the service.
I am in my late 60's and good service is paramount to me."

Alan Godfrey

Southend-on-Sea - Vision Express

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