Cambridge - Vision Express

£39

Map

Address:

Cambridge
50 The Grafton Centre
Cambridge
Cambridgeshire
CB1 1PS

Phone number
01223 300 555

Opening Times

This week	Open	Close
Monday	09:00	17:30
Tuesday	09:00	17:30
Wednesday	09:00	20:00
Thursday	09:00	17:30
Friday	09:00	17:30
Saturday	09:00	18:00
Sunday	10:30	17:00

Please note, Bank Holiday opening hours may vary – please contact the store directly

Frames from £39Exclusive Brands at Vision Express Cambridge

Get Directions

By Car:
The Grafton Centre is on the A603, opposite Anglia Ruskin University.
The centre offers more than 1,200 parking spaces over two car parks.

By Foot:
The Grafton is a ten minute walk from the city centre across Christs’ Pieces and New Square. It is also accessible from Burleigh Street, Fitzroy Street, East Road and Newmarket Road.

By Bus:
The Park & Ride service runs every 10 minutes from 7am to 8pm, Monday – Saturday and extends to 9pm on a Wednesday.
The Sunday service runs from 9am to 6pm from Madingley Road, Newmarket Road and Trumpington sites only.
There is a FREE shuttle bus which runs from Fair Street around the colleges of Cambridge to Emmanuel Street.

By Train:
The Grafton is a 20-minute walk from Cambridge railway station.

Print directions

Store Facilities

Facilities - Cambridge Vision Express

We have over 100 ways to test your eyes
Digital Retinal Photography available
Professional thorough eyesight testing
Glasses repairs
Coffee facilities
Disabled access to store
Toilets in store
Baby changing facilities nearby
Parking in shopping centre
Toilets in shopping centre

Discover contact lenses

Whether you want a fresh look, or freedom to be more active - there's a lens for just about everyone.

Find out more Book a contact lens assessment

Meet the Team

Meet the team

Steven Mitchell

A big welcome from all the team here at the Cambridge store. We are here to look after your every need when visiting Vision Express, whether it's for an Eye Test, Contact Lens fit, choosing a new pair of glasses or just popping in for a simple repair.

Your NHS Entitlement

Get a free eye test

Some patients qualify for a free NHS eye examination and optical vouchers. Find out if you are eligible for a free vision test.

Criteria	NHS funded sight test	NHS Optical voucher
Aged under 16
Aged 16, 17 or 18 in full time education
Aged 60 or over
Diagnosed with diabetes or glaucoma
Considered to be at risk of glaucoma (as advised by an ophthalmologist)
Aged 40 or over and the parent, brother, sister, son or daughter of a person diagnosed with glaucoma
Registered blind or partially sighted
Eligible for an NHS Complex Lens Voucher (your optician will advise on your entitlement)
Claiming Benefit (Income-based Jobseeker's Allowance, Income Related Employment Support Allowance, Universal Credit, Income Support, Pension Credit Guarantee Credit or receiving Tax Credits and meeting qualifying conditions)
On a low income and named on a valid HC2 (full help) or HC3 (partial help) certificate
A prisoner being seen outside prison

Complaints

If you or your representative would like to make a complaint, please contact Sam Wilde at Vision Express, Ruddington Fields Business Park, Mere Way, Ruddington, Nottingham, NG11 6NZ or telephone 08000 382 177, email to . Your complaint will be acknowledged within 2 working days and you will receive an estimate of how long the investigation of your complaint is likely to take.

Alternatively you can contact NHS England, PO Box 16738, Redditch, B97 9PT, telephone 0300 3112233, email to england.contactus@nhs.net.

If your complaint relates to your sight test and you are not happy with how your complaint has been handled either by us or by NHS England, you will be advised of your right to take your complaint to the Health Service Commissioner (Ombudsman). If your complaint relates to your spectacles or contact lenses you can contact the Optical Consumer Complaints Service, 6 Market Square, Bishop’s Stortford, Hertfordshire, CM23 3UZ.

Your Safety

Vision Express Cambridge and all our practitioners and staff are committed to operating and maintaining effective systems for infection control to protect both patients and staff. We comply with all relevant Health and Safety Executive legislation and Medicines and Healthcare products Regulatory Agency requirements.

Store Reviews

Customer reviews

"This is a much-belated commendation for the Cambridge Grafton Centre branch. Their level of service is outstanding and the way that the staff has coped with the renovation and alteration works has been superb. They are always friendly and welcoming, reassuring and professional. In particular, Hannah Costa is an outstanding counter assistant and gave me her time cheerfully to help me to the purchase of the best pair of frames I've ever had. Not only that, but she remembers my name every time I call in and even recognises my voice when I call on the phone! Louise Micelli is also a fantastic optician. She spotted early signs of what is turning out to be a fairly serious health problem, through her care in doing contact lens eye examinations. I do hope, eventually, to be able to return to contact lenses and my old direct debit scheme. In the mean time, the team at Grafton deserve every possible accolade from the firm - they are wonderful!"

Anonymous

"Steve the manager is an asset to the store customer service is exceptional. I will never forget the time I was running late from work and was on my last pair of contact lenses and he waited for me and even came outside to the back of the store to my car to deliver them. That's what you call true customer service. A big thank you Steve . Also very polite in answering telephone"

rose miller

"I had excellent service from Simran at Vision Express today. She was very helpful and took her time making sure that everything was right for us even though she was obviously very busy."

Anonymous

"I would just like to highlight the excellent service I received from Steve at the Grafton Centre branch.

I wanted to keep my frames but needed new lenses. Steve took his time to explain the best options available for my new lenses. He shows a real commitment to his job.

I have since recommended Vision Express to friends and family."

Anonymous

"I would just like to praise the staff at the Grafton Store in Cambridge. I have used them for many years now and have always received excellent service. They are always happy to advise choosing frames and are always helpful and courteous. I have got to know many of them over the years and will continue to use the Grafton Centre store for many years to come."

Diane

Cambridge - Vision Express

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