Cambridge - Vision Express

"This is a much-belated commendation for the Cambridge Grafton Centre branch. Their level of service is outstanding and the way that the staff has coped with the renovation and alteration works has been superb. They are always friendly and welcoming, reassuring and professional. In particular, Hannah Costa is an outstanding counter assistant and gave me her time cheerfully to help me to the purchase of the best pair of frames I've ever had. Not only that, but she remembers my name every time I call in and even recognises my voice when I call on the phone! Louise Micelli is also a fantastic optician. She spotted early signs of what is turning out to be a fairly serious health problem, through her care in doing contact lens eye examinations. I do hope, eventually, to be able to return to contact lenses and my old direct debit scheme. In the mean time, the team at Grafton deserve every possible accolade from the firm - they are wonderful!"

Anonymous

"Steve the manager is an asset to the store customer service is exceptional. I will never forget the time I was running late from work and was on my last pair of contact lenses and he waited for me and even came outside to the back of the store to my car to deliver them. That's what you call true customer service. A big thank you Steve . Also very polite in answering telephone"

rose miller

"I had excellent service from Simran at Vision Express today. She was very helpful and took her time making sure that everything was right for us even though she was obviously very busy."

Anonymous

"I would just like to highlight the excellent service I received from Steve at the Grafton Centre branch.

I wanted to keep my frames but needed new lenses. Steve took his time to explain the best options available for my new lenses. He shows a real commitment to his job.

I have since recommended Vision Express to friends and family."

Anonymous

"I would just like to praise the staff at the Grafton Store in Cambridge. I have used them for many years now and have always received excellent service. They are always happy to advise choosing frames and are always helpful and courteous. I have got to know many of them over the years and will continue to use the Grafton Centre store for many years to come."

Diane