Luton - Vision Express

£39

Map

Address:

Luton
94 The Mall
Luton
Bedfordshire
LU12TQ

Phone number
01582 417 417

Opening Times

This week	Open	Close
Monday	09:00	17:30
Tuesday	09:00	17:30
Wednesday	09:00	17:30
Thursday	09:00	19:00
Friday	09:00	17:30
Saturday	09:00	17:30
Sunday	11:00	17:00

Please note, Bank Holiday opening hours may vary – please contact the store directly

Frames from £39Exclusive Brands at Vision Express Luton

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Store Facilities

Facilities - Luton Vision Express

We have over 100 ways to test your eyes
Professional thorough eyesight testing
Glasses repairs
Parking in shopping centre
Toilets in shopping centre

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Whether you want a fresh look, or freedom to be more active - there's a lens for just about everyone.

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Meet the Team

Meet the team

Vijay Hirani - Store Director - Optometrist

A big welcome from all the team here at the Luton store. We are here to look after your every need when visiting Vision Express, whether it's for an Eye Test, Contact Lens fit, choosing a new pair of glasses or just popping in for a simple repair.

Your NHS Entitlement

Get a free eye test

Some patients qualify for a free NHS eye examination and optical vouchers. Find out if you are eligible for a free vision test.

Criteria	NHS funded sight test	NHS Optical voucher
Aged under 16
Aged 16, 17 or 18 in full time education
Aged 60 or over
Diagnosed with diabetes or glaucoma
Considered to be at risk of glaucoma (as advised by an ophthalmologist)
Aged 40 or over and the parent, brother, sister, son or daughter of a person diagnosed with glaucoma
Registered blind or partially sighted
Eligible for an NHS Complex Lens Voucher (your optician will advise on your entitlement)
Claiming Benefit (Income-based Jobseeker's Allowance, Income Related Employment Support Allowance, Universal Credit, Income Support, Pension Credit Guarantee Credit or receiving Tax Credits and meeting qualifying conditions)
On a low income and named on a valid HC2 (full help) or HC3 (partial help) certificate
A prisoner being seen outside prison

Complaints

If you or your representative would like to make a complaint, please contact Sam Wilde at Vision Express, Ruddington Fields Business Park, Mere Way, Ruddington, Nottingham, NG11 6NZ or telephone 08000 382 177, fax on 0115 988 2325, email to . Your complaint will be acknowledged within 2 working days and you will receive an estimate of how long the investigation of your complaint is likely to take.

Alternatively you can contact NHS England, PO Box 16738, Redditch, B97 9PT, telephone 0300 3112233, email to england.contactus@nhs.net.

If your complaint relates to your sight test and you are not happy with how your complaint has been handled either by us or by NHS England, you will be advised of your right to take your complaint to the Health Service Commissioner (Ombudsman). If your complaint relates to your spectacles or contact lenses you can contact the Optical Consumer Complaints Service, 6 Market Square, Bishop’s Stortford, Hertfordshire, CM23 3UZ.

Your Safety

Vision Express Luton and all our practitioners and staff are committed to operating and maintaining effective systems for infection control to protect both patients and staff. We comply with all relevant Health and Safety Executive legislation and Medicines and Healthcare products Regulatory Agency requirements.

Store Reviews

Customer reviews

"Just wanted to highlight the great service I've had from your Luton store, and Niraj in particular.
I've had four pairs of Rayban sunglasses re-done with my prescription and tint at the store and Niraj went out of his way on my latest visit to make sure I was totally satisfied with my previous glasses. He even re-tinted a couple of pairs in record time, to the exact tint I required.
Great service from friendly, professional staff.
Thanks very much and well done.
"

Eddie Broadhead

"I went to Luton Branch yesterday to get some glasses for my daughter.

I wanted to say what fantastic service I received. The staff were very attentive. I was looked after immediately. We had lot of good advise. The assistant was very helpful in assisting my daughter select a frame which seemed such a daunting task when there are so many to choose from.

The lens fitting service was great , and our time well respected.

Great service and very professional staff. I am definitely going there for all our future requirements.

Thank you all.
Shashi PAtel"

Mrs Shashi Patel

"I brought my sunglasses to be repaired which had been run over I didnt think there was much hope. The lab tech was so confident he could fix them, it just made my day as I have had these nearly 6 years. He fixed the glasses and made them near new aside the scratches. After I offered him a tip which he refused saying we have a charity box. Very good service thank you"

Priya

"Would just like to personally thank Winnie for her assistance recently.
Issue I had with my frames was resolved quickly, efficiently and in a very professional manner.
She's a credit to your store and company.
Thanks Winnie."

Simon

"Vision Express,

I have an 11 month old who has just been prescribed glasses. After visiting what seems to be every opticians in Bedfordshire, I eventually came across a website that makes glasses especially for babies (Miraflex) - and Vision Express in Luton turned out to be one of the only suppliers of these glasses in the area.
I cannot praise them enough. Everyone I dealt with was knowledgeable, helpful & nothing was too much trouble. I now have a little girl who can see properly thanks to these great glasses :)

Please can you pass on my thanks to the team there.

Many Thanks"

Danielle

Luton - Vision Express

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