Vision Express Opticians - Vision taken seriously

Torquay - Vision Express

Opening Times

This week Open Close
Monday 09:00 17:30
Tuesday 09:00 17:30
Wednesday 09:00 17:30
Thursday 09:30 17:30
Friday 09:00 17:30
Saturday 09:00 17:30
Sunday Closed Closed

Please note, Bank Holiday opening hours may vary – please contact the store directly

Holiday & Special Opening Hours

Open bank holidays 9:00am - 4:00pm. Excluding Christmas Day, Boxing Day and New Year's Day

Frames from £39Exclusive Brands at Vision Express Torquay

Get Directions

The store is on Union Street in the heart of Torquay.  The nearest car park is the pay and display within Union Square shopping centre, which has over 450 car spaces.

By Car:

The main route past Torquay is the A380, from which you can take the A3022 towards the town.  Follow signs for Union Shopping centre car park, the store is on Union Street which runs alongside the centre.

By Bus:

The number 12 bus runs locally from Newton Abbot to the town centre.

By Train:

Torquay Railway station is a 20 minute walk from the store.  Head out of the station and left along Rathmore Road.  This becomes Faulkland Road, to be followed straight across the next junction.  This becomes Lucius Street then Tor Hill Road, and eventually Union Street.  You’ll find us on the right hand-side opposite Costa Coffee.

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Store Facilities

Facilities - Torquay Vision Express

  • We have over 100 ways to test your eyes We have over 100 ways to test your eyes
  • One hour glasses service One hour glasses service
  • Digital Retinal Photography available Digital Retinal Photography available
  • In-Store Lab In-Store Lab
  • Glasses repairs Glasses repairs
  • Coffee facilities Coffee facilities
  • Disabled access to store Disabled access to store
  • Parking nearby Parking nearby
  • Public toilets nearby Public toilets nearby
Discover contact lenses

Discover contact lenses

Whether you want a fresh look, or freedom to be more active - there's a lens for just about everyone.

Find out more Book a contact lens assessment

Meet the Team

Your NHS Entitlement

Get a free eye test

Some patients qualify for a free NHS eye examination and optical vouchers. Find out if you are eligible for a free vision test.

Criteria NHS funded sight test NHS Optical voucher
Aged under 16 Yes Yes
Aged 16, 17 or 18 in full time education Yes Yes
Aged 60 or over Yes Yes
Diagnosed with diabetes or glaucoma Yes Yes
Considered to be at risk of glaucoma
(as advised by an ophthalmologist)
Yes Yes
Aged 40 or over and the parent, brother, sister, son or daughter of a person diagnosed with glaucoma Yes Yes
Registered blind or partially sighted Yes Yes
Eligible for an NHS Complex Lens Voucher
(your optician will advise on your entitlement)
Yes Yes
Claiming Benefit
(Income-based Jobseeker's Allowance, Income Related Employment Support Allowance, Universal Credit, Income Support, Pension Credit Guarantee Credit or receiving Tax Credits and meeting qualifying conditions)
Yes Yes
On a low income and named on a valid HC2 (full help) or HC3 (partial help) certificate Yes Yes
A prisoner being seen outside prison Yes Yes

Complaints

If you or your representative would like to make a complaint, please contact Phil Heron at Vision Express, Ruddington Fields Business Park, Mere Way, Ruddington, Nottingham, NG11 6NZ or telephone 08000 382 177, fax on 0115 988 2325, email to . Your complaint will be acknowledged within 2 working days and you will receive an estimate of how long the investigation of your complaint is likely to take.

Alternatively you can contact NHS England, PO Box 16738, Redditch, B97 9PT, telephone 0300 3112233, email to england.contactus@nhs.net.

If your complaint relates to your sight test and you are not happy with how your complaint has been handled either by us or by NHS England, you will be advised of your right to take your complaint to the Health Service Commissioner (Ombudsman). If your complaint relates to your spectacles or contact lenses you can contact the Optical Consumer Complaints Service, 6 Market Square, Bishop’s Stortford, Hertfordshire, CM23 3UZ.

Your Safety

Vision Express Torquay and all our practitioners and staff are committed to operating and maintaining effective systems for infection control to protect both patients and staff. We comply with all relevant Health and Safety Executive legislation and Medicines and Healthcare products Regulatory Agency requirements.

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