Vision Express Opticians - Vision taken seriously

Crawley - County Mall - Vision Express

Opening Times

This week Open Close
Monday 09:00 18:00
Tuesday 09:00 18:00
Wednesday 09:00 18:00
Thursday 09:00 20:00
Friday 09:00 18:00
Saturday 09:00 18:00
Sunday 11:00 17:00

Frames from £39Exclusive Brands at Vision Express Crawley - County Mall

Get Directions

The store is in The County Mall Shopping Centre.

Car:

From Brighton –

Turn off at Junction 11 (signposted Horsham, Crawley, Pease Pottage). Take the 2nd exit at Pease Pottage roundabout (signposted A23 Broadfield Stadium, K2 and Crawley Town Centre) heading towards the Broadfield Stadium Roundabout. Take the 3rd exit to Southgate Avenue then continue through three sets of traffic lights before turning left at the fourth set of traffic lights into Station Way to park in the South Car Park.

From Haywards Heath –

Follow the A272 until you reach the A23 (sign posted London, Crawley). Leave the A23 at Junction 11, (signposted Horsham, Crawley, Pease Pottage). Take the 2nd exit at Pease Pottage roundabout (signposted Broadfield Stadium, K2 and Crawley Town Centre) heading towards the Broadfield Stadium Roundabout. Take the 3rd exit to Southgate Avenue then continue through three sets of traffic lights before turning left at the fourth set of traffic lights into Station Way to park in the South Car Park.

From Redhill –

At Belfry roundabout, take the 2nd exit onto Brighton Road - A23 (signposted Gatwick Airport, Brighton). Continue on this road until you enter Salfords. Continue forward onto Bonehurst Road, entering Horley. Turn right (sign posted Gatwick Airport, Brighton). Bear left onto Brighton Road - A23 (signposted Gatwick Airport, Brighton).
At Longridge roundabout take the 1st exit on London Road - A23 (signposted M23, Gatwick, Brighton). At Gatwick Road Roundabout take the 1st exit onto Gatwick Road (signposted Manor Royal). Continue forward onto Gatwick Road, entering Crawley.
At roundabout take the 2nd exit onto Gatwick Road (sign posted Three Bridges). At roundabout take the 1st exit onto Gatwick Road (sign posted Three Bridges). Keep in left-hand lane then continue forward, then merge onto Gatwick Road. At Hazelwick Roundabout take the 3rd exit onto Northgate Avenue - A2004 (sign posted Town Centre). At roundabout take the 1st exit onto College Road - A2004,
At the set of traffic lights remain in the right hand lane to park in the North Car Park or continue across to the next set of traffic lights and turn right into Station Way to park in the South Car Park.

Bus:

The main bus depot for Crawley is down the side of the mall, with regular services running to all major cities.

Train:

Crawley Railway Station is in the heart of Crawley, directly opposite The County Mall.

Get directions to this store from


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Store Facilities

Facilities - Crawley - County Mall Vision Express

  • We have over 100 ways to test your eyes We have over 100 ways to test your eyes
  • Digital Retinal Photography available Digital Retinal Photography available
  • Glasses repairs Glasses repairs
  • Disabled access to store Disabled access to store
  • Parking in shopping centre Parking in shopping centre
  • Toilets in shopping centre Toilets in shopping centre
Discover contact lenses

Discover contact lenses

Whether you want a fresh look, or freedom to be more active - there's a lens for just about everyone.

Find out more Book a contact lens assessment

Meet the Team

Your NHS Entitlement

Get a free eye test

Some patients qualify for a free NHS eye examination and optical vouchers. Find out if you are eligible for a free vision test.

Criteria NHS funded sight test NHS Optical voucher
Aged under 16 Yes Yes
Aged 16, 17 or 18 in full time education Yes Yes
Aged 60 or over Yes Yes
Diagnosed with diabetes or glaucoma Yes Yes
Considered to be at risk of glaucoma
(as advised by an ophthalmologist)
Yes Yes
Aged 40 or over and the parent, brother, sister, son or daughter of a person diagnosed with glaucoma Yes Yes
Registered blind or partially sighted Yes Yes
Eligible for an NHS Complex Lens Voucher
(your optician will advise on your entitlement)
Yes Yes
Claiming Benefit
(Income-based Jobseeker's Allowance, Income Related Employment Support Allowance, Universal Credit, Income Support, Pension Credit Guarantee Credit or receiving Tax Credits and meeting qualifying conditions)
Yes Yes
On a low income and named on a valid HC2 (full help) or HC3 (partial help) certificate Yes Yes
A prisoner being seen outside prison Yes Yes

Complaints

If you or your representative would like to make a complaint, please contact Phil Heron at Vision Express, Ruddington Fields Business Park, Mere Way, Ruddington, Nottingham, NG11 6NZ or telephone 08000 382 177, fax on 0115 988 2325, email to . Your complaint will be acknowledged within 2 working days and you will receive an estimate of how long the investigation of your complaint is likely to take.

Alternatively you can contact NHS England, PO Box 16738, Redditch, B97 9PT, telephone 0300 3112233, email to england.contactus@nhs.net.

If your complaint relates to your sight test and you are not happy with how your complaint has been handled either by us or by NHS England, you will be advised of your right to take your complaint to the Health Service Commissioner (Ombudsman). If your complaint relates to your spectacles or contact lenses you can contact the Optical Consumer Complaints Service, 6 Market Square, Bishop’s Stortford, Hertfordshire, CM23 3UZ.

Your Safety

Vision Express Crawley - County Mall and all our practitioners and staff are committed to operating and maintaining effective systems for infection control to protect both patients and staff. We comply with all relevant Health and Safety Executive legislation and Medicines and Healthcare products Regulatory Agency requirements.

Store Reviews

For Lenstore customers
If you're a Lenstore customer, you are entitled to exclusive new offers available at this store. For further information about how to access your exclusive offers, visit our contact lens and eye care services page.