"To Whom It May Concern,
I would like to highlight the high standards of customer care delivered from ALL the team at West Quay Shopping Centre, Southampton. As a customer I would like to congratulate Mr. Musa and his colleagues for the excellence.
Thank You And Kind Regards,"
"My husband and I went to the Southampton Vision Express (West Quay) yesterday, 8th September where we were looked after by sales assistant Philip Harrison.
I never normally give feedback but after the fantastic service Philip gave us I feel the least I can do is let you know what an exceptional member of staff you have.
Both my husband, Ian, and I needed new glasses and Philip spent as long as we needed, he suggested frames that may suit us and gave us very clear information regarding the lens choices and current discounts. We ended up spending £1,600 without any 'hard sale'.
Please make sure his Manager/Area Manager read this. I will recommend everyone I know to go to Vision Express.
Thanks Phil, I'm sure you've got a great career in front of you."
"The Vision Express contact lens team at West Quay have been absolutely lovely and patient with my very dry eyes that are impossible to find good contact lenses for. I am still struggling, however the team have been supportive, friendly and tolerant thus far. If you are struggling to find the right pair of lenses try the contact lens person here, she is very patient and understanding
"From booking an eye test on line, undergoing my first full eye test, to the selection and purchase of glasses, the service was excellent throughout. Staff could not have been more helpful, explained every step off the process and were consummate in the professionalism. A very positive customer experience all round. Thank you."
My name is Will Sharkey and I have been blind for the previous four years as a consequence of having a rare genetic condition. On Monday the 1st of July I was fortunate enough to regain some of the vision in my left eye. Being somewhat surprised by this I went to the hospital who (in a state of great astonishment) advised that I might be able to read again if I were to obtain suitable glasses. This was huge news for me; hitherto going blind I was an avid reader (as it happens, I went blind just as I began my Ph.D) so I'm sure you can appreciate how excited I was. Such excitement prompted me to book an appointment at your opticians in West Quay Shopping Centre in Southampton. The service I received was absolutely amazing, the staff seemed to genuinely share my excitement and every effort was made to ensure I received a pair of glasses that enhanced my vision. Your optician, a gentleman whose name I have unfortunately forgotten, was extremely careful and precise, I owe him a huge debt of gratitude. By virtue of this gentleman's care and attention I was able to buy a pair of glasses and I am happy to inform you that I, as of today, have just finished re-reading my favourite novel, Viz. Dostoevsky's, Crime and Punishment. This really does mean a huge amount to me and I really cannot express how grateful I am to both your business generally, and especially to all the staff at Vision Express, Southampton.
Please do get in touch if I can ever be of any service to you.
With warmest wishes,"
"I would like to express my thanks to you for the excellent service I received from your store in West Quay, Southampton on Saturday 2nd February. I was treated with the utmost courtesy and professionalism and had a very thorough eye examination.
I chose your 2 for 99 pounds offer and my glasses were ready for me within the hour.
I would like to congratulate and thank all the staff at the store for such excellent service, over and above what I would normally expect.
My wife came with me and she was also very impressed and decided that she would use Vision Express for her next eye test.
Once again thank you very much for the service you provided to me."
"Recently I visited your West Quay store for an eye test and a change of prescription was recommended. On that day, I couldn't find a new pair of frames which I liked and left the store feeling a little disappointed.
Today I returned and the experience couldn't have been more different. I was approached by Anita Sharma and, from the outset, she was helpful, endlessly patient and gave great advice on choosing a frame which suited my prescription and looked good. She looked through all the frames with me, including searching through newly arrived stock until I ended up with 3 to choose between, all of which I liked. At one point, a colleague suggested that she went for lunch whilst he took over but she declined to do so. All in all, she provided really excellent service.
Thank you. I was most impressed."
"I would like to extend an appreciation to one of your members "SAHIBUR" of the west quay Southampton branch. He was extremely polite in his approach and very knowledgeable. Great customer service! Well done."
"Just to say that I experienced great customer service on my visit to your Southampton West Quay branch the other week - eye test + purchase of frames.
The whole experience was very pleasant and was almost happy to part with money! The optician was very friendly and put me at ease and the AGM who helped me select glasses ( a difficult experience due to my enormous head and nose!) was great (very friendly, helpful and professional). The Receptionist had the warmest welcome ever!
I will return and use your business for my future optical needs Thank-you very much - and please do let the Manager of this branch know what a great job their team do!"