"I was very pleased with the customer service at Vision Express. The Optometrist was very friendly and understanding. There was alot of help provided whilst I was choosing my glasses and all the different options were explained to me. I was seen promptly and taken care of in a well mannered and mature approach."
"I can't thank your manager, Debbie, enough. I went in because I had been waiting nearly four weeks for my new glasses to arrive at a different branch. I explained by situation and within 20 minutes, Debbie had agreed to transfer the order to her store where they had the frames and would be able to make my nee glasses within the hour. Customer service at it's very best."
"John Morgan was extremely helpful and he gave me some useful insight given his lab experience and this helped me make an informed decision as to the best glasses and lenses for me.
Thanks once again"
"Have picked up my new specs today from your Bull Ring branch and wanted to give you some feedback.
This is the second time that Andrew has sorted out my glasses and you really need to have him cloned! He is so helpful and makes the whole process easy and enjoyable! I'm sure you have other staff members that are good but he's excellent!
Today I was later getting into town than I had anticipated but Trudy answered the phone and was really helpful, and when I went in later, remembered my call. I was impressed."
"Excellent service received today from Salema at your Birmingham Bullring branch. I needed the nose pads replaced and she did them whilst I waited and a no cost. Very well done! Thanks"
"I just wanted to say thank you for an outstanding service from your team in the Bullring in Birmingham, particularly Pav on the front desk and Shilpa Mehta your optometrist.
It was late on a Sunday afternoon. I was about to travel to another city for work for a week then immediately a week away skiing. I had lost my glasses and had an eye infection so could not use my contact lenses. I was desperate for a pair of glasses and had no other opportunity for two weeks to get them sorted.
Your team understood my dilemma and pulled out all the stops. Within 90 mins I had a nice new pair of glasses and a suggestion for eye drops to clear the infection.
I am truly grateful for their help. Thank you too to the tech ice who finished them just before closing.
In addition, I thought their manner and customer approach from Pav and Shilpa were outstanding.
Thank you. What a great company."
"Just want to say a huge thank you to Mal for her limitless patience!"
"I walked into your store yesterday at 1PM with no pre-booked appointment and enquired with Emily, if I could purchase some contact lensses, that same day, as I was playing football that evening and had left this all to the last minute.
Emily took on board my request and proceeded to make some enquiries. She did advise that my request was a bit 'left field' but that she would do what she could to accommodate me. Within minutes I was sitting in the appointment waiting room. Well done Emily for moving heaven and earth to make this happen.
Some minutes later Natasha called me in for my contact lenses test and fitting. Natasha was wonderful and put me completely at ease and professionally explained the whole process to me. It had been some 13 years since I had purchased contact lenses from Vision Express.
Following this consultation Natasha gave me some sample lenses to test out. After a quick tour around your shop and trying on some wonderful glasses then Natasha called me back in and explained that it was all sorted and then escorted me to the check out where I paid for my contact lenses.
Indeed Natasha also found me a spare case to put my glasses in as by this time I was still wearing the lenses.
All in all I walked out of your store with my new lenses at 2pm. WOW 1 Hour and I was done - superb!
Anyway, that is my wonderful and extremely satisfying customer experience and I would like to put on record my personal thanks to both Emily and Natasha. Well done ladies, bravo and keep up the good work!
As customer loyalty and satisfaction goes, I am now an advocate of Vision Express and by word of mouth I shall pass my recommendation on.
Thanks to all again"
"Always receive good advice and help from a very friendly, customer service focused store, keep up the good work!"
"I went for a eye test and was greeted with a lovely smile by a lady called Amrit, who makes u very welcome and at ease a lovely lady, knows her job. Thank you VE for employing such a happy lady to serve the public and make them feel good. better than some people in life I have come across who are very miserable."
"I was in your shop for an eye test today and was pleased that I was dealt with by the same nice person as last time, she is a very caring lady and makes me feel ok as I am a nervous person but she helped me get over it. Her name is Amrit. She's a credit to the company and I would like you to thank her for me. I'm booking my wife in as well. The service was excellent. Thank you."
"I want to give you some feedback regarding Fiona Drake, contact lens optician at Birmingham Bull Ring. She is amazing!
Last year I got contact lenses again after a break.. she spent quite a long time with me trying to find the right ones as none of them fit quite right and were moving about as I blinked. She really persevered until we found the right ones and then made sure I had a couple to trial before deciding on the best ones. She seemed genuinely pleased when we did find the right ones and sent me on my way with a smile on my face.
I recently went in for my annual check up and once again Fiona was brilliant. I said that I had stopped wearing them at work due to an inability to focus on smaller print when they are in. So she has changed them again and today, for the first time in over 6 months, I have had them in all day - using them both for distance and for reading and working (with a computer screen). I'm so happy.
There is something about her calm manner that is just so lovely and reassuring. I have complete faith in her to sort me out properly with the right thing - I know she'd not be satisfied unless I was. She goes way beyond the call of duty with her customer care and I think she really does deserve some praise. After all, who am I to her, Just one of many many customers that she sees all day long and yet her attention and manner make you feel that you are so important to her.
I think she's fabulous and deserves praise from those in charge."
"Francois Clain from Birmingham Bullring is a complete delight and made my experience of Vision Express such an amazing time. He made me want to spend more time in the store. He is so helpful, polite and enthusiastic about his job. It's a breathe of fresh air seeing someone who has such a passion like this about his job. I could not recommend this store enough and this was solely down to Francois Clain. Many Thanks,"
"I want to make known that I am very impressed with Fiona at the Bullring Vision Express store. Her manner, attention to detail and genuine care is beyond what I would expect. She has been extremely helpful helping me change contact lenses.
Please pass on my appreciation to her. She is a superb asset to your company."
"I went to your city centre branch today had an eye test and sorted out frames. Everyone there was so friendly, I suffer from depression and can get panicky but I felt happy and relaxed. Everyone was busy and yet had time to put me at ease. A special thanks to Malgorzata Bakun for all her help and to the rest of the team. I am really happy and look forward to my new glasses best wishes from"
"I was extremely impressed by the service I received at Vision Epress in the Bullring, Birmingham.
Both Shilpa Metha and Malgorzata Bakun were very professional and were extremely friendly and polite. They both were extremely patient and answered my queries in a confident manner.
I would recommend this service to my friends and colleagues.
"I just wanted to say that I received excellent service at your Bullring, Birmingham store today. According to my receipt, on my first visit I was served by Kim Pooni. She was helpful, friendly and efficient. She is a great ambassador for your company."
"Hi, I thought that you would like to know that I was given THE best customer service I've ever experienced so far!
I went into your Birmingham Bullring branch on the 29/11/12 with a number of issues I'd been having with lenses etc and was welcomed warmly by a lady called Kerrie. She listened to everything I had to say and was very understanding even though I may have come across as irate. She dealt with me in the calmest most professional manner I have ever seen. Kerrie treated me as an individual and not just as a number or any old customer, she made sure I was seen to promptly, my eye test was done quickly and even helped me choose my spare pair of glasses by asking me lifestyle questions.
I have worked in retail for 10 years and have never seen somebody as dedicated and approachable as Kerrie. She is a credit to your company and deserves to be acknowledged for her service. I was in doubt about staying with Vision Express but it's people like her that make us trust again. I felt like a VIP that day even though she's just doing her job. Amazing.
Thanks for taking the time to read this."
"The staff very nice and helpful - Reception was good and friendly ; and I had a lot of help from Trudy Griffith.
This lady was so nice and helpful - I would like to give her a big thank you."
"Friendly staff, great service - fantastic glasses!"