"I visited the store today (7/9/12) and was served by Brinda. I found her to be charming, professional and a delight to do business with.
She took the time to tell me everything I needed to know to make an informed choice about which lenses were best for me and which frames were suitable for those lenses.
I never felt rushed or pressured into making a decision and nothing was too much trouble for her.
I am looking forward to returning in a couple of weeks to have my glasses fitted.
If you're looking for an opticians and aren't sure which one to choose I have no hesitation in recommending Vision Express in Coventry, especially Brinda."
I just wanted to contact you to tell you my experience of my visit to Vision Express, Cathedral Lanes, Coventry.
My two puppies got hold of my glasses on Saturday teatime and destroyed them. My eyesight his very poor so as you can imagine I felt quite vulnerable and anxious, plus I could not see very well at all.
I phoned Vision Express and got an appointment the next morning. When I got there all the staff were very helpful, telling me there names and what tests they were doing.
I ordered some new glasses, and they explained, as they did not hold the prescription they could take up to two weeks to come. I could not believe when I had a phone call on the Tuesday saying the glasses were in, as they had rushed them through.
Could you please pass on my sincere thanks to all the staff involved, there customer service is fantastic and would recommend them to anyone.
Thank you again."
"We purchased my husband's new glasses on Sunday, 12th October from West Orchards Vision Express. After our total disaster last year with Boots Opticians we were a little bit anxious about the standard of lenses my husband would get. A lady called Emma was not only extremely polite but very helpful. Her careful advice helped my husband purchase two lovely frames and the finish and standard are remarkable. We paid £250 to have the lenses made thinner and they are fantastic and he only had to wait one week for both pairs. It took Boots 8 weeks last year and the service was very poor.
Emma was lovely and when I need new glasses myself I will not hesitate to visit Vision Express again or recommend yourselves to family and friends.
Excellent customer care. Thank you.
Mrs Catherine Kelly"
"I have to compliment the team at your Coventry store for assisting me in an emergency, I am due to fly on holiday today with no glasses and they managed to get me a test and a new pair of glasses within 1 hour, the service, professionalism and niceness of the team was far beyond what I expected, they truly went above and beyond for me. This was the first time I had used you, but I can assure I am now a customer for life. They have ensured my holiday will be far more comfortable than it would have been and I am genuinely astounded at the level of service I received, many thanks from one very satisfied customer."
"What can I say - Brinda at your West Orchards store is just a superb professional.
My new glasses weren't quite right and Brinda patiently and methodically got right through to what the problem was and corrected it.
This was excellent customer service in all respects. I will be back again in 2 years' time without a doubt."
"I have today visited your shop in West Orchards, Coventry for an eye test and to choose new glasses. I would like to say how professional both Vijay, who checked my eyes, and Lauren who helped me to choose new specs, were.
They were kind and professional, at the same time, and Lauren was very patient with me when I was choosing new frames.
I did thank them both before leaving, but I thought you should know how good they were."
"Professional, efficient and friendly service. A positive experience."
I would just like to praise the team at the Coventry West Orchard branch, I meant to do this when I had my glasses a while ago and time passed and it was one of those jobs I did not do, to my regret, but my other half Peter Reeve had his eye test this week due to bad headaches, unfortunately could not get an appointment at your store on his day off and wanted to get it sorted, however he had an eye test elsewhere and came to Vision Express as you gave me such excellent service last time, I think it was a young lad named Andrew that was very helpful initially to myself and then I came to Brinda, what a fantastic colleague for the Coventry branch, she also helped me and i was most pleased to find her in branch yesterday to organise Peter's first varifocal lenses, cannot praise her enough, her manner, patience, understanding and explaining ALL the options so thoroughly, not to mention she even remembered me from all those months ago (about 18 months I think!), credit given to a top notch branch, but main praise has to go to Brinda, if you have internal awards or merits I recommed both branch & Brinda 5 star service well done,"
"Few days ago I was looking for a new glasses in one of your store at Orchard Shopping Centre - Coventry. I was delighted by service provided by Mrs Malgorzata, at the matter of fact her professional and very efficient approach to my needs astonished me. For sure because of her I will be back there more often and highly recommend her/yours/ service among my family and friends. Well done for having such a professionals at your stores.
"My wife and I visited the Coventry store for our eye tests which were done sensitively and from our experiences very thoroughly by Mr Walead Quhill. So thoroughly I was advised to attend the Ophthalmic Department in the local hospital.
After the tests, we were looked after by a very charming young lady assistant, whose name unfortunately has been lost in the history of e-mails. The store knows who she is and I would like to take this opportunity to thank her again. Both my wife and I wanted sunglasses but with different tints. Somehow my tint was mixed up with my wifes and I ended up with the same as hers. During the production of these sunglasses I went on holiday to Greece for some months. My daughter in law picked them up for me and sent them over.
The excellent service I had already received from this team then went into overdrive. Mrs Inci Everill dealt with the problem in a friendly efficient manner with a speed I have never encountered before. In no time at all I was wearing my sunglasses here in Greece with the right tint and a big grin! Of course we shall be using this store again and we look forward to seeing the staff again and meeting Mrs Everill."
"I am just writing to say what exceptional service I received from Brinda at your Coventry (West Orchards Shopping Centre) store on my two visitis this month.
I had a problem with my new glasses and Brinda acted very diligently and professionally in fully resolving it. She involved other members of the team as necessary and all played excellent parts.
I felt highly valued as a customer throughout and nothing could have been done better. I am very pleased with the outcome."