Vision Express Opticians - Vision taken seriously

Hanley - Vision Express

Opening Times

This week Open Close
Monday 09:00 17:30
Tuesday 09:00 17:30
Wednesday 09:00 17:30
Thursday 09:00 20:00
Friday 09:00 17:30
Saturday 09:00 17:30
Sunday 10:00 16:00

Please note, Bank Holiday opening hours may vary – please contact the store directly

Frames from £39Exclusive Brands at Vision Express Hanley

Get Directions

By Car:

From the North: Leave the M6 at Junction 16 on to the A500. Follow signs for City Centre (Hanley), then follow signs for The Potteries Shopping Centre.

From the South: Leave the M6 at Junction 15 on to the A500. Follow signs for City Centre (Hanley), then follow signs for The Potteries Shopping Centre.

From the West: On the A50 follow signs for the A500. Follow signs for City Centre (Hanley), then follow signs for The Potteries Shopping Centre.

Multi storey car park: Entrances to the car park can be found on Bryan Street and Quadrant Road.

Car Parking charges are £1.10 per hour or part thereof.


By Bus:

The Shopping Centre is well served by bus with services from many areas. There are bus stops right outside the centre and the city centre bus station is only 10 minutes walk away.

Bus stops for the centre can be found on Quadrant Road, Stafford Street, Albion Street, Old Hall Street and Town Road.


On Foot:

Entrances to the centre can be found on Market Square, Town Road, Quadrant Road and Stafford Street.


By Train:

The nearest railway station is Stoke-on-Trent. There are regular train services from Crewe, Derby, Macclesfield, Stafford and Wolverhampton. From there you can catch one of the many frequent buses from the bus stop outside the station, the journey time being less than 10 minutes.

Please download our Public Transport Guide for more information. For train times and fares please visit www.nationalrail.co.uk


By Bike:

Free cycle racks are available around the centre. The National Cycle Network routes are setup around the city and can be viewed at www.sustrans.org.uk. National Route 5 passes The Potteries Shopping Centre and follows useful greenways through the centre of Stoke-on-Trent using canal towpaths and disused railways.

Cycle parking is available on Quadrant Road just off Route 5, opposite the entrances to the car park and in Town Road.

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Store Facilities

Facilities - Hanley Vision Express

  • We have over 100 ways to test your eyes We have over 100 ways to test your eyes
  • Digital Retinal Photography available Digital Retinal Photography available
  • Glasses repairs Glasses repairs
  • Coffee facilities Coffee facilities
  • Disabled access to store Disabled access to store
  • Baby changing facilities nearby Baby changing facilities nearby
  • Creche facilities nearby Creche facilities nearby
  • Parking nearby Parking nearby
  • Public toilets nearby Public toilets nearby
Discover contact lenses

Discover contact lenses

Whether you want a fresh look, or freedom to be more active - there's a lens for just about everyone.

Find out more Book a contact lens assessment

Meet the Team

Your NHS Entitlement

Get a free eye test

Some patients qualify for a free NHS eye examination and optical vouchers. Find out if you are eligible for a free vision test.

Criteria NHS funded sight test NHS Optical voucher
Aged under 16 Yes Yes
Aged 16, 17 or 18 in full time education Yes Yes
Aged 60 or over Yes Yes
Diagnosed with diabetes or glaucoma Yes Yes
Considered to be at risk of glaucoma
(as advised by an ophthalmologist)
Yes Yes
Aged 40 or over and the parent, brother, sister, son or daughter of a person diagnosed with glaucoma Yes Yes
Registered blind or partially sighted Yes Yes
Eligible for an NHS Complex Lens Voucher
(your optician will advise on your entitlement)
Yes Yes
Claiming Benefit
(Income-based Jobseeker's Allowance, Income Related Employment Support Allowance, Universal Credit, Income Support, Pension Credit Guarantee Credit or receiving Tax Credits and meeting qualifying conditions)
Yes Yes
On a low income and named on a valid HC2 (full help) or HC3 (partial help) certificate Yes Yes
A prisoner being seen outside prison Yes Yes

Complaints

If you or your representative would like to make a complaint, please contact Phil Heron at Vision Express, Ruddington Fields Business Park, Mere Way, Ruddington, Nottingham, NG11 6NZ or telephone 08000 382 177, fax on 0115 988 2325, email to . Your complaint will be acknowledged within 2 working days and you will receive an estimate of how long the investigation of your complaint is likely to take.

Alternatively you can contact NHS England, PO Box 16738, Redditch, B97 9PT, telephone 0300 3112233, email to england.contactus@nhs.net.

If your complaint relates to your sight test and you are not happy with how your complaint has been handled either by us or by NHS England, you will be advised of your right to take your complaint to the Health Service Commissioner (Ombudsman). If your complaint relates to your spectacles or contact lenses you can contact the Optical Consumer Complaints Service, 6 Market Square, Bishop’s Stortford, Hertfordshire, CM23 3UZ.

Your Safety

Vision Express Hanley and all our practitioners and staff are committed to operating and maintaining effective systems for infection control to protect both patients and staff. We comply with all relevant Health and Safety Executive legislation and Medicines and Healthcare products Regulatory Agency requirements.

Store Reviews

For Lenstore customers
If you're a Lenstore customer, you are entitled to exclusive new offers available at this store. For further information about how to access your exclusive offers, visit our contact lens and eye care services page.