"Been at Vision Express Braehead over last couple of days. What excellent, friendly, helpful and professional service I have received!
I should perhaps mention that the Braehead branch has an industrious and friendly atmosphere which customers will be aware of on entering the outlet.
This appears to me to extend to inter-staff relations where the staff are not only business-like and professional in their own field but friendly
towards each other. This makes for a quite unusual ambience: almost like a family business staffed by family all with their roles to play to deliver an excellent service.
Thank you all
"My wife and I decided to go local for new spectacles last year because the trip to Glasgow and Vison Express from Helensburgh was becoming somewhat onerous for oldies like my wife and I.
However, we were very disappointed with the service we received locally, and decided to go back to Brahead.
What a difference.
Robert Fletcher and his team, particularly Julie, get five gold stars from both of us.
From the outset Robert was extremely helpful. He is, in our view, the best optician we have ever dealt with in the 35 years plus we have been wearing spectacles. Nothing was too much trouble. He even recommended my wife re-use a pair of spectacles she had bought some 30 years ago rather than select a new pair of frames because they suited her better.
We bought prescription sunglasses too and are delighted with them. Robert's sense of which frames suit an individual's face is superb.
We hope that when we have to make our annual trip to Vision Express in Braehead Robert will still be manager. But I suspect he might well have been moved on to greater things.
A grateful thanks Robert, to you and your delightful team.
Patrick and Lyn Palmer"
"Due to a break in my glasses once again, I made a visit to Robert who i had dealt with at the silverburn branch. Once again the service from Robert and all his staff in shop was second to none. New glasses within 3 days and also fitted for contact lenses after several attempts (Due to my dodgy eyes. service couldn't have been better). Would recommend this branch to any one"
"Robert is BRILLIANT. I bought glasses but had all sorts of issues with prescriptions and frames. Robert handled everything perfectly. He wouldn't rest till I was happy with my glasses. 4 sets of lenses later and I couldn't be happier. A master class in customer service. I will b be back next time I need a new set. Vision express bosses - Give this man a medal. (Or a bonus)"
"At VE Braehead today with my wife. Staff were fantastic especially Janey.. Think name correct ... who not only fixed the glasses she is using at present but pulled out all the stops to make sure my wife got new frames that suited her. .... will spread the word as to the good service one gets at the store"
"I visited your story yesterday for. Eye re test as I've been suffering from headaches for the past few months
Your Optometrist Robert John McQueen provided me with the best eye examination I've ever received and I've been using the Braehead store ever since I've required glasses.
Not only was he very professional, he spent lots of time ensuring everything was perfect and went the extra mile.
It's refreshing to receive customer service like this and I would recommend anyone reading this to use your store for their eye care."
"I recently visited VE Glasgow Braehead to purchase 2 pairs of Iron Man glasses for my 5 year old son Matthew. I was with my wife and our 2 other children Adam 3 and Abigail 1 as well. We dealt with 2 members of staff on our visit who were extremly helpful and patient. My son was made to feel very special and grown up. We collected the glasses today and I was once again impressed by the quality of service I recieved from the staff on hand. My overall experience has been excellent especially when compared to the opticians we had attended with my younger son in Paisley. Both my wife and I and our youngest son will be coming to your store in future and I will recommend your store. Thank you for a very pleasant and satisfying experience for my family."
"I visited in December and was tested for new contact lenses. After a clerical error that caused a month or more delay, I came in yesterday and was dealt with by John McQueen. John is EXCEPTIONALLY GOOD! He explained everything to me, answered all of my questions and took the time to make sure the trial lenses were just right. He is an outstanding examplar for your business. I spend my working life coaching and training staff in customer service etc and John has a natural gift for dealing with people. He was a delight to deal with and is the reason I will be spending a significant amount on new lenses and glasses now."
"I wanted to write to tell you about the excellent customer service I received at your Braehead store. The staff were consistently polite, honest and helpful when I was choosing glasses and also with their aftercare. This was the first time I had chosen glasses in Vision Express and I will definitely be using them in the future. Their customer service was outstanding and the staff are just wonderful. It was so nice to have honest advice given when I was trying to choose frames!
I recently visited your Braehead shopping centre Store in Glasgow for a pair of non prescription sunglasses. I would like to inform you about the exceptional service I received from one of your staff, Janie Gray. I needed a pair of sunglasses in preparation for laser surgery the following day in my home town of Newcastle. While I floundered miserably trying to find a suitable pair she came to my rescue. Her advice, knowledge and care was exemplary. I am very satisfied with my new sunglasses. I feel that her service needs to be recognised and as such I am contacting you. Please could you make sure that my experience is passed on to the relevant colleague that would therefore recognise her.
"I just wanted to let you know about the fantastic customer service I received today in your Braehead branch. We were in choosing some new frames for my little girl, though every pair she liked were unsuitable due to size. My daughter became a little stroppy at this, storming off in a huff because I was choosing 1's she didn't want. So in steps Elizabeth Ryan I think the lady was called, she suggested a little converse pair commenting on how lots of kids have converse shoes and my daughter could relate to this. She tried them on and loved them. Elizabeth took the time to get down to her level and spoke to her, even getting her to jump up and down so she could see her trainer light up much to my daughters delight. I have left your store very happy not only at my service but with the beautiful frames she suggested and I have a very happy child too."
"I have been a customer of the Braehead branch for several years and have always found the staff to be friendly and very helpful.
I bought new glasses 3 weeks ago and found the frames to be a bit uncomfortable, so I went back today to see if I could get them changed with your 30 day exchange offer. I was told it was no problem and the young lady (sorry I dont know her name) helped me choose another pair. I think this is a great thing that you do with this offer and because of that and the great staff at Braehead I would not go anywhere else for glasses.
Please give them a well deserved pat on the back"
I would like to say a very big thank you to the staff at your Braehead store in particular the Optometrist Sinita Marwaha and the assistant Cairon Fallon.
I had an eye test and would have liked to purchase glasses however I could not find a frame I liked enough to purchase. Having seen a frame online Ciaron managed to source this for me to allow me to try it on.....unfortunately when the frame came and I tried it today I did not like this either.
However, I really appreciated the staff sourcing this for me....having worked in a retail environment I do not think that enough praise is given when a good job is done and would like to ensure that my comments and thanks are noted at a head office level but also passed on to the store and team members concerned.
Many thanks for the excellent service even though I could not decide on a frame I would like to buy.
"I was in the Braehead Glasgow shop yesterday
and I was very impressed with the customer service,
particulary the care and attention given to me by one of the staff
I will definatly use and recommend
your company again
"A few days ago I was in the sore and I was attended to by Ciaran. He is to be congratulated on his manner and attentiveness. We spent some little time "winding him up" which he took with excellent humour. He was also guided by one of the other assistants in the store and took this very well and was pleased to co-operate.
With an attitude like his he should go far and with the right encouragement could become an even better representative of your store to the public.
Thank you to him, and the store manager who encouraged me to write."
"I am just writing as a very satisfied customer on account of the excellent service I have received in two of your branches!
First of all in my local branch in Bloomfield Shopping Centre Bangor, Northern Ireland where the care and attention of the opticians and staff has always been excellent.
Secondly while on holiday in Scotland I broke my glasses and your staff in Braehead Shopping Centre, Glasgow were exceptionally kind and helpful in fixing them at no cost.
I really appreciate the lovely manner of the staff and the great standard of care in both branches.
Well done - you're a great team at Vision Express!
Thank you so much,"
"I called at your store in the Braehead centre yesterday to have my sight checked.
All of the staff I dealt with were very pleasant and efficient.
The optician who carried out the examination however was by far the most professional and thorough optician I have ever had the pleasure to meet.
Also, a very easy man to trust and get on with, a real credit to your Company."
"I visited today for my check up. Optician Mrs Wade could not be more helpful she made me feel like a VIP. The staff were so helpful at helping me choose glasses I am so pleased at the service and will be staying with Vision Express."
"I have dealt with Vision Express since you first opened in St Enochs Centre, Glasgow, then I moved to Braehead, Glasgow when you opened your store there as it was nearer.
I felt compelled to write to you and thank you very much for the amazing team you have at Braehead. They are always so courteous and nothing is ever a problem which I find is a thing of the past in alot of large stores.
They go out of their way to be helpful, they always have time for you, I have always been delighted to take my elderly parents there too and have recommended them to many of my friends.
So to all the team, could you please give them a huge pat on the back, from a very satisfied customer and hope this will not go unnoticed.
"I would like to leave a compliment for staff members in your Braehead (Glasgow) store. I spoke to the assistant manager at the store and he recommended that I leave my comments on this website. I was unfortunately assaulted last night coming home from work and during the incident my glasses were damaged. After receiving medical attention I arrived at your store very late in the evening fearing that I wouldn't be able to have them repaired in time for closing but a young assistant by the name of Andrew attended to me immediately and with another technician called Kieran my glasses were returned to their original state in a very short time. I can't thank these young men enough as I have to travel a fairly long distance going to work and I would not have been able to drive my car without my glasses. I have always received good service from this store but these lads went the extra step to make my life much easier after a harrying experience. I hope that this will be noted and that the staff involved will be shown appreciation for their excellent service. Thanks for the coffee and the kind words also."