Vision Express Opticians - Vision taken seriously

Kirkcaldy - Vision Express

Opening Times

This week Open Close
Monday 09:00 17:30
Tuesday 09:00 17:30
Wednesday 09:00 17:30
Thursday 09:00 17:30
Friday 09:00 17:30
Saturday 09:00 17:30
Sunday Closed Closed

Please note, Bank Holiday opening hours may vary – please contact the store directly

Frames from £39Exclusive Brands at Vision Express Kirkcaldy

Get Directions

The store is situated on the High Street, near the enterance to the Mercat Shopping Centre, between Clarks and Lloyds TSB.

There is ample parking at the centre and Kirkcaldy Railway Station is just a few minutes walk away.

There is also sometimes disabled parking right outside the store until 12pm.

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Store Facilities

Facilities - Kirkcaldy Vision Express

  • We have over 100 ways to test your eyes We have over 100 ways to test your eyes
  • One hour glasses service One hour glasses service
  • Glasses repairs Glasses repairs
  • In-Store Lab In-Store Lab
  • Professional thorough eyesight testing Professional thorough eyesight testing
  • Digital Retinal Photography available Digital Retinal Photography available
  • Hearing aid loop in store Hearing aid loop in store
  • Disabled access to store Disabled access to store
  • Coffee facilities Coffee facilities
  • Parking in shopping centre Parking in shopping centre
  • Baby changing facilities nearby Baby changing facilities nearby
  • Toilets in shopping centre Toilets in shopping centre
Discover contact lenses

Discover contact lenses

Whether you want a fresh look, or freedom to be more active - there's a lens for just about everyone.

Find out more Book a contact lens assessment

Meet the Team

Your NHS Entitlement

Get a free eye test

Some patients qualify for a free NHS eye examination and optical vouchers. Find out if you are eligible for a free vision test.

Free Eye Tests

  • The traditional NHS sight test has been replaced by a comprehensive Eye Test
  • The new NHS Eye Test is not just an Eye Test for spectacles but an eye health assessment
  • The new test is free to all patients, in accordance with NHS terms and conditions
  • Eligible patients are entitled to a free NHS Eye Test every two years
    (More frequent tests may be required should your optometrist find it necessary.)

More Information

  • For further information on whether you qualify for a free eye test, please visit the NHS Website.
  • For more information on vision exams available visit our Eye Test page.

You qualify for an optical voucher which provides financial help towards the cost of your spectacles or contact lenses if you are:

  • Aged under 16
  • Aged 16, 17 or 18 in full time education
  • Eligible for an NHS Complex Lens Voucher
    (your optician will advise on your entitlement)
  • Claiming benefit
    (Income-based Jobseeker’s Allowance, Income Related Employment Support Allowance, Income Support, Pension Credit Guarantee Credit or receiving Tax Credit and is named on a valid NHS Tax Credit Exemption Certificate or Universal Credit and meeting qualifying conditions)
  • On a contribution based employment support allowance and named on a valid HC2 (full help) or HC3 (partial help) certificate

Complaints

If you or your representative would like to make a complaint, please contact Phil Heron at Vision Express, Ruddington Fields Business Park, Mere Way, Ruddington, Nottingham, NG11 6NZ or telephone 08000 382 177, fax on 0115 988 2325, email to . Your complaint will be acknowledged within 2 working days and you will receive an estimate of how long the investigation of your complaint is likely to take.

Alternatively, if you are entitled to National Health Services then please be aware that you are at liberty to bring your complaint to the attention of your local Health Board. Our staff in-store will provide you with the local Health Board details on request. If you are not happy with how your complaint has been handled either by us or by your local Health Board and/or your complaint relates to your Eye Exam, spectacles or contact lenses, you can contact the Scottish Public Services Ombudsman, Freepost EH 641, Edinburgh, EH3 OBR, telephone 0800 377 7330.

Your Safety

Vision Express Kirkcaldy and all our practitioners and staff are committed to operating and maintaining effective systems for infection control to protect both patients and staff. We comply with all relevant Health and Safety Executive legislation and Medicines and Healthcare products Regulatory Agency requirements.

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