I would like to say a big thank you to one of your Optometrists.
He is MR ZAHEER HAMAYUN who at this time is working from your shop at Gateshead Metro Centre but he did mention he was transferring to Manchester very soon. When I went for my examination with him he took time to listen to my problems and (correctly) diagnosed a problem I was unaware of, he was very professional in his approach, extremely patient and diligent with his diagnosis.

Many thanks as far as I am concerned he will be a miss from the Gateshead shop and I wish him well at his new position in Manchester.
Many many thanks,

Dave Walker

Just wanted to say how amazingly efficient and professional the shop was yesterday. Daniel was unbelievable really nice and excellent at selecting glasses (it took half the time i thought it would!)

Azaryoh Gardner

We attended this store for my daughter to get contact lenses. The staff were amazing, she spent time with John who was really helpful and very knowledgeable about the assortment of lenses and which would be the best suited for my daughter. Rebecca then took over and she was amazing. She helped my daughter with trying to put in and remove the lenses and her approach to my daughter was outstanding.She was aware she had autisim so gave her the space she needed but also was able to help and support her to become familiar with the lenses. I would recommend this store to anyone the staff were so professional and helpful

Lynn White

I would like to commend and thank the staff at Vision Express in the Metro Centre store and Sue Wales in particular.
I have a great deal of difficulty with my vision as I only use one eye and also need varifocal lenses. I have never really been able to see clearly for a long time. The staff have all helped me on various occasions and have persevered to get it right for me.
Sue Wales however has now continued to work with me for months to try to get the best she can for me and I am so very very grateful.
I do hope all the staff and Sue in particular can be acknowledged for this superb customer service.
Thank you

Sandy

I came in for an eye test and found I needed glasses. The Optician couldn't have been nicer. He took me across to meet Tom who would help me find glasses that would suit me. Although I only had 20 minutes before the store closed, Tom was kind, making sure my purchase wasn't rushed but also being supportive and helpful. He made the whole purchase stress free and is an asset to the store. I've never felt so confident whilst wearing glasses. Thank you Tom.

Mrs Harrison

I just wanted to let you know how satisfied I was with my recent visit to the Metrocentre store. The optician gave me every confidence in his professionalism, expertise and advice. The advisor that dealt with me subsequently - Dan Evans, was very good at his job also, he dealt with me in a very expedient manner which suited my requirements exactly. In future I shall return to this store and hopefully the same personnel will be there to help me.

John Mac

Recently visited your branch in the Metrocentre Gateshead. Very pleased with thorough eye test from Robin resulting in referral to hospital ophthalmology.
Also thanks to Daniel for invaluable help in choosing frames and lenses and follow up call to say specs are ready.
Thank you for good service and well done!!

Anonymous

Yesterday 17 November 2012 I was in store with my wife while she was getting some new glasses. She had uploaded a picture to the website so that she could check out some glasses on line.

The service from the moment we entered the store was exceptional. As a man I am not a great fan of shopping but as a businessman I was very impressed with the customer service provided.

In particular I want to single out Ben for his professional skills and his excellent communication skills. He was very knowledgeable and engaging from the start of the process. Thank you Ben for an example for exceptional customer service and care, you are a credit to Vision Express.

Brian Smith OBE

I would like to just take some time to thank the outstanding service given to me at the Gateshead Vision Express. I know praise is rare these days, and people are quick to complain, but I will be using and recommending Vision Express for many years to come after my recent visits.

I have a rare condition where metal in glasses reacts very badly with the skin on my face, creating an extreme rash. Having past the 30 days of replacment after purchase, I visited the store only to find the staff were completely understanding and, no questions asked, replaced my glasses with plastic counterparts at no cost to myself.

They were friendly, easy to talk to, and polite. An absolute testiment to the company.

Anonymous

I recently chose to visit your branch at the Metro Centre for a routine eye examination, I have in the past suffered from optic myelitis and have been left feeling nervous and afraid when visiting the optician (similar to some people's fear of the dentist!)
I feel I need to take this opportunity to say a huge thank you to all of the staff there, I was made to feel at ease and valued as a customer- each member of staff showed a level of professionalism and care which should be commended, from the lady on reception, the optician, to the gentleman (I believe his name was Dan) who helped me with my glasses choice. I also spoke with the manager of the store a week or so later when I decided to go onto the contact lens scheme- again the lady was so helpful and professional throughout my examination and test (taking lenses in and out).
As said before I feel compelled to write this as I feel each member of that team should know what a difference they make to customers like myself- each of them should feel proud and confident in their jobs and as a company you should feel proud to have such a professional, friendly and dedicated team.
Thank you again- Vision Express Metro Centre

Anonymous

My experience at your metro centre unit was fantastic, I am an operations manager and if I could instill a small percentage of the great customer service I experienced whilst buying my new glasses I would be a very happy chap; well done to all who contributed to my great experience. Michael Jackson was also a fantastic optician.

Anonymous

Excellent service from the Metrocentre ,Gateshead store.

My husband and I needed eye tests and new spectacles. This is always an expensive time for us, involving vari focals, high density lenses, reactive lenses, etc. and we tend to put it off (just like a visit to the dentist)

The service we received from the Metro Centre staff was perfect and we are now up to date for the next few years. The optician took time to investigate and suggest our requirements, Daniel helped us look at the most cost effective options, comparing offers, vouchers, etc. and listened and worked with us to pick new frames(we needed 4 between us). He also ensured that we got the most out of our visit, to include a free eye scan as part of our package.

The other staff were attentive, pleasant and helpful - a good store. Explanation was given for a delay in collecting our order - it was discovered that one frame had chipped paint and another had to be ordered.

Anonymous

I felt compelled to contact head office and tell you how pleased I am with the fantastic experience I had at your Metrocentre, Gateshead branch 5pm Monday 19th March. I was put at my ease when a friendly lady approached me and asked if I needed help. I explained I had been in the store the day before, and would like to make an appointment for a test for glasses and lenses, as I had decided on a pair of frames (which wasnt easy as there were so many to choose from!)

I was over the moon to find that I did'nt have to travel back, as after only a 2 minute wait, had my initial exam with a lovely young advisor, who escorted me to the Optician.

I was given a very thorough eye test, which incorporated my contact lense exam, and was advised I had dry eyes, and this explained why my eyes watered excessively, which had not been flagged at other opticians

I was made to feel very cared for, offered refreshments, and an assistant called Karen took care of all the forms, advised me of the fantastic discounts I would receive due to joining the contact lense scheme, and in addition did not make me feel ashamed of receiving help toward my glasses with my Tax credit exeption. I was delighted to find that Vision express gave me Nectar Points as the cherry on the cake.

Prior to this visit, I had felt Opticians appointments were a negative experience (after spending 3 hours in Specsavers last time), a neccessary evil, along with dental and doctors checks.

After visiting the Metrocentre branch, and having the pleasure of dealing with all the lovely, friendly, professional, and highly trained staff, I am recommending them to all my friends and family.
I've even liked your facebook page!

I'm not very confident, and avoid mirrors like the plague, but I was made to feel so at ease, I forgot all about them.

Please pass on my thanks to all the staff. I really appreciate all their help, and cant wait for my lovely new glasses to arrive.

Yours faithfully

Dawn

I have today visited your Store at Metro Centre, Gateshead where I purchased 2 pairs of glasses accompanied by my partner.

We were served by a Mr Daniel Evans.

Can I just say, what an amazing and pleasant experience it was to be served by Daniel?

Truly an employee well above the normal standard found in retail these days. Service above and beyond what was expected

Well done Daniel!!

Anonymous

Me and my husband visited Vision Expess for the first time, my husband had never had an eye test before. The staff were all very nice but Rebecca was so nice and patient with us both, explaining it all, not just the exspensive glasses, thankyou so much.

Mr & Mrs Archer

I would like to thank Rebecca for the time and patience she spent with my ten year old son who trialled contact lenses. My son has worn glasses since he was two years old and the team have supported us with eye tests, selecting suitable frames and going that extra mile on one occasion staying after hours to repair and replace broken glasses. Thank you so much.

Anonymous

I dropped into the store on Sunday 4th, and got an eye test within 20 minutes. All the staff are extremely friendly and professional. My Husband who came with said he felt the staff there were really nice..."and that's a lot coming from him...!"
I'd recommend to everyone.

Anonymous

Visited today - fantastic service, friendly staff lots of help from Lindsay & Tom Thanks very much

Anonymous

I visited Vision Express for an eye test and some new lenses for my glasses, and was extremely impressed by the manners and courtesy of the staff. They went out of their way to make me feel comfortable during my eye test, and in selecting some new prescription sunglasses. I also decided to try contact lenses for the first time thanks to Joe, who was amazingly encouraging and friendly throughout my appointment. Rebecca and John were also extremely informative and patient when trying some trial contact lenses; Rebecca has the highest patience levels of anyone I've met; and was so helpful when I practiced inserting and removing the trial contacts, and explaining how to properly look after them. Even staff who were not directly involved in my appointment were offering cups of coffee and words of encouragement! Vision Express is a fantastic opticians with the best customer service I have experienced, and I would recommend it to anyone.

Alexandra Bayles

My son had broken his glasses and I came into your store in the Metro Centre. I was helped my a young lady called Louise and I cannot thank her enough for all her help. she put herself out there to give guidance and advice on frame selections. I would recommend Vision Express to every person I meet. Thank you.

Mrs Kirk

We were in Vision Express in the Metro Centre on 26/03/11. We did not have an appointment but staff were able to arrange an eye examination within an hour. I was very impressed with all the staff there. Everyone went out of their way to see that we were well taken care of. The eye test was very comprehensive and in-depth, time was taken to see that the lenses would be correct. We were given tea and coffee, and were assisted, but not rushed into making our choice of frames. Unfortunately I did not get the names of all the staff who assisted us through the various stages that day. Praise is due to you all for your help. The young man Daniel Evans who took care of us could not do enough for us. He sold myself and my better half two pair of glasses each. The cost was very reasonable. Well done to all the staff for your high standards and pleasant manner. Other companies could learn a lot from the staff at the Metro centre. Vision Express - thank you.

Mrs M Prest

I had excellent service in my complicated purchase of 2 pairs of glasses. The staff were unfailingly courteous and ensured that I received exactly what I wanted. This high quality service was evident every step of the way. I would like to thank the whole team of staff who supported me.

Michael Shepherd

I was in Vision Express in the Metro Centre on Monday and I was very impressed with Joe who was very friendly and patient while advising me what frames and lenses would be suitable for me. I haven't been to Vision Express before but I will certainly be returning with my family to get my glasses from Joe.

Anonymous

I am visiting from Athens, Greece and was very dubious about Vision Express but all my fears were layed to rest very quickly. All the staff were very polite, helpful and friendly. The person I saw for contact lenses - John - was absolutely amazing. I can not praise him enough - kind, polite and completely interested in finding the right contact lenses for me. Due to his kindness and professionalism I have highly recommended your store to everyone I meet.
Well done John and of course the rest of the helpful staff. I will be back.

Janer Wilkinson

I was very impressed with the service I received from all members of staff at this branch but i was very impressed with the help from a Mr. Daniel Evans whom helped me choose a frame.Daniel was very understanding and concerned, as well as professional, whilst he helped me during my appointment at your store. I have and will continue to recommend the store to my family and friends in the future. Once again Thank you for all you help.

Sharon Allen

This was my first visit and I was extremely impressed by the level of customer service from every member of staff I encountered. The store was extremely busy but the personal attention I received was excellent and far exceeded my expectations. I received a free contact lense consultation and trial which has provided me with the option of daily disposables. I will not be returning to my old opticans but will now convert to Vision Express.

melanie timlin

I was very impressed with the service i received. All staff in store were very helpful, nothing was too much trouble for them. I was kept informed of what was happening and contacted by Daniel when he said he would ring. I would recommend Vision Express and wish all the staff a very Merry Christmas .

Vivien Moffitt

Thank you for a pleasant experience for me & my Mam. Paula the optician and Sue Wales could not have been more helpful. Although my Mam is over 80 she was treated with respect and both girls were polite, friendly and not condesending, which some people can be with the older generation. Quality at a good price (even for a pensioner), you can't argue with that.

Judith

I came into Vision Express just under a week ago after my daughter broke my glasses, they had a brilliant selection of frames and the nicest most helpful sales assistant i've ever encountered, she talked me through each type of lens available, payment options and tirelessly showed me a million different frames took photographs went through what looked good and bad about each frame, i think i was in the store for three hours with her. She even had my broken frames repaired as my new glasses would take three weeks to arrive, but they were in within the week and i am now sitting here wearing them. If anyone is considering buying glasses i suggest they visit Sue Wales at Vision Express shes an absolute star.

yasmin

Excellent customer service, in particular Samantha Brown was very helpful and made buying a new pair of glasses a pleasant experience.

Anonymous

On Saturday 11th July I was informed by a Vision Express optometrist I need to wear glasses whilst carrying out my duties at work. The reason for this email, is I believe it necessary to highlight to you that the service given to both myself & my family by the staff of Vision Express Metrocentre was second to none and something Vision Express should be proud of.

Joe Brimm

I have worked in retail and in contact centres for nearly 10 years now so I really do appreciate good customer service. I found every member of staff friendly and approachable. Everyone seemed genuinly happy to help and made me feel very comfortable and at ease. The staff at the Metrocentre store are a true asset to you company.

Jennifer Dickson