Vision Express Opticians - Vision taken seriously

Gateshead - Metro Centre - Vision Express

Opening Times

This week Open Close
Monday 10:00 21:00
Tuesday 10:00 21:00
Wednesday 10:00 21:00
Thursday 10:00 21:00
Friday 10:00 21:00
Saturday 09:00 19:00
Sunday 11:00 17:00

Holiday & Special Opening Hours

Open bank holidays 10:00am - 6:00pm. Excluding Christmas Day, New Year's Day and Easter Sunday.

Frames from £39Exclusive Brands at Vision Express Gateshead - Metro Centre

Get Directions

The store is within the Metro Centre next to the Blue car park.

By Car:

Metrocentre is on the A1, 3 miles south west of Newcastle Upon Tyne, west of Gateshead.

From the south - Travel along the A1(M) northbound.  From the A1 Washington Services keep in left hand lanes at junction 65 then continue onto the A1 (signposted A1 Gateshead, Newcastle). Continue along the Gateshead Western Bypass. Branch left (signposted Metro Centre), then turn right onto Hollinside Road and cross the road bridge.

From the north  - Join the A1 southbound heading towards Newcastle and Gateshead and follow signs for Metro Centre.
 
Sat Nav users should type in the post code NE11 9YG.

By Train:

The Metro Centre is on the National Rail network and has its own train station.
It is a 7 minute journey from Newcastle Central Station with trains during the day around every 15 minutes, less frequently during evenings and on Sundays.

By Bus:

The Metro Centre has it’s own transport interchange, where the main services include the X66 from Gateshead Metro Interchange and the Metro Centre Shuttle 100 from Newcastle City Centre

Get directions to this store from


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Store Facilities

Facilities - Gateshead - Metro Centre Vision Express

  • We have over 100 ways to test your eyes We have over 100 ways to test your eyes
  • Digital Retinal Photography available Digital Retinal Photography available
  • Glasses repairs Glasses repairs
  • Coffee facilities Coffee facilities
  • Disabled access to store Disabled access to store
  • Baby changing facilities nearby Baby changing facilities nearby
  • Parking nearby Parking nearby
  • Public toilets nearby Public toilets nearby
Discover contact lenses

Discover contact lenses

Whether you want a fresh look, or freedom to be more active - there's a lens for just about everyone.

Find out more Book a contact lens assessment

Meet the Team

Your NHS Entitlement

Get a free eye test

Some patients qualify for a free NHS eye examination and optical vouchers. Find out if you are eligible for a free vision test.

Criteria NHS funded sight test NHS Optical voucher
Aged under 16 Yes Yes
Aged 16, 17 or 18 in full time education Yes Yes
Aged 60 or over Yes Yes
Diagnosed with diabetes or glaucoma Yes Yes
Considered to be at risk of glaucoma
(as advised by an ophthalmologist)
Yes Yes
Aged 40 or over and the parent, brother, sister, son or daughter of a person diagnosed with glaucoma Yes Yes
Registered blind or partially sighted Yes Yes
Eligible for an NHS Complex Lens Voucher
(your optician will advise on your entitlement)
Yes Yes
Claiming Benefit
(Income-based Jobseeker's Allowance, Income Related Employment Support Allowance, Universal Credit, Income Support, Pension Credit Guarantee Credit or receiving Tax Credits and meeting qualifying conditions)
Yes Yes
On a low income and named on a valid HC2 (full help) or HC3 (partial help) certificate Yes Yes
A prisoner being seen outside prison Yes Yes

Complaints

If you or your representative would like to make a complaint, please contact Phil Heron at Vision Express, Ruddington Fields Business Park, Mere Way, Ruddington, Nottingham, NG11 6NZ or telephone 08000 382 177, fax on 0115 988 2325, email to . Your complaint will be acknowledged within 2 working days and you will receive an estimate of how long the investigation of your complaint is likely to take.

Alternatively you can contact NHS England, PO Box 16738, Redditch, B97 9PT, telephone 0300 3112233, email to england.contactus@nhs.net.

If your complaint relates to your sight test and you are not happy with how your complaint has been handled either by us or by NHS England, you will be advised of your right to take your complaint to the Health Service Commissioner (Ombudsman). If your complaint relates to your spectacles or contact lenses you can contact the Optical Consumer Complaints Service, 6 Market Square, Bishop’s Stortford, Hertfordshire, CM23 3UZ.

Your Safety

Vision Express Gateshead - Metro Centre and all our practitioners and staff are committed to operating and maintaining effective systems for infection control to protect both patients and staff. We comply with all relevant Health and Safety Executive legislation and Medicines and Healthcare products Regulatory Agency requirements.

Store Reviews

For Lenstore customers
If you're a Lenstore customer, you are entitled to exclusive new offers available at this store. For further information about how to access your exclusive offers, visit our contact lens and eye care services page.