Vision Express Opticians - Vision taken seriously

Berwick-upon-Tweed - Vision Express

Opening Times

This week Open Close
Monday 09:15 17:30
Tuesday 09:00 17:30
Wednesday 09:00 17:30
Thursday 09:00 17:30
Friday 09:00 17:30
Saturday 09:00 17:00
Sunday Closed Closed

Please note, Bank Holiday opening hours may vary – please contact the store directly

Frames from £39Exclusive Brands at Vision Express Berwick-upon-Tweed

Get Directions

The store is located on Marygate near the GuildHall.

By Car:

From the South - Heading north on the A1 at the Ord roundabout take the 3rd exit along A98 (rotary way). At the next roundabout take the 1st exit and continue along the A98(Ord drive). Pass over 2 mini roundabouts and under the railway viaduct. At the next roundabout take the 1st exit and carry along A1167 (new bridge/ pudding lane). At the next roundabout turn right along Marygate to get to the practice which is on the right hand side 100 yards before the guildhall.

For parking, after crossing the new bridge turn left at the roundabout up Marygate, go though the Scotsgate arch in town wall and on your right in front of The Co-op is a car park with long and short stay parking.

From the North - Having crossed the border heading south on the A1 at the next roundabout take the 2nd exit onto A1167. At the next roundabout again take the 2nd exit and carry along the A1167(north road). Follow the road along crossing over the railway bridge and 2 mini roundabouts and continue along A1167 (castlegate). Just before the Scotsgate arch in the town walls on your left hand side is the Co-op supermarket with long and short stay parking. To get to the practice go though the Scotsgate arch straight over the 2 mini roundabouts and the practice is on the right hand side about 100 yards before the guildhall

There are blue badge parking bays in front of Home Bargains on Marygate.

By Train:

The Railway Station is a ten-minute walk from the store.  On leaving the station car park turn right onto railway street. Follow the road round till you meet the main road castlegate. Go down castlegate though the town walls. Carry on down the hill towards the Guildhall cross at the lights on golden square and the practice is on the right hand side 100 yards before the Guildhall.

By Bus:

Buses stop at golden square and walker gate a couple of minutes walk from the practice.

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Store Facilities

Facilities - Berwick-upon-Tweed Vision Express

  • We have over 100 ways to test your eyes We have over 100 ways to test your eyes
  • One hour glasses service One hour glasses service
  • Glasses repairs Glasses repairs
  • In-Store Lab In-Store Lab
  • Professional thorough eyesight testing Professional thorough eyesight testing
  • Digital Retinal Photography available Digital Retinal Photography available
  • Hearing aid loop in store Hearing aid loop in store
  • Disabled access to store Disabled access to store
  • Coffee facilities Coffee facilities
  • Parking nearby Parking nearby
  • Baby changing facilities nearby Baby changing facilities nearby
  • Public toilets nearby Public toilets nearby
Discover contact lenses

Discover contact lenses

Whether you want a fresh look, or freedom to be more active - there's a lens for just about everyone.

Find out more Book a contact lens assessment

Meet the Team

Your NHS Entitlement

Get a free eye test

Some patients qualify for a free NHS eye examination and optical vouchers. Find out if you are eligible for a free vision test.

Criteria NHS funded sight test NHS Optical voucher
Aged under 16 Yes Yes
Aged 16, 17 or 18 in full time education Yes Yes
Aged 60 or over Yes Yes
Diagnosed with diabetes or glaucoma Yes Yes
Considered to be at risk of glaucoma
(as advised by an ophthalmologist)
Yes Yes
Aged 40 or over and the parent, brother, sister, son or daughter of a person diagnosed with glaucoma Yes Yes
Registered blind or partially sighted Yes Yes
Eligible for an NHS Complex Lens Voucher
(your optician will advise on your entitlement)
Yes Yes
Claiming Benefit
(Income-based Jobseeker's Allowance, Income Related Employment Support Allowance, Universal Credit, Income Support, Pension Credit Guarantee Credit or receiving Tax Credits and meeting qualifying conditions)
Yes Yes
On a low income and named on a valid HC2 (full help) or HC3 (partial help) certificate Yes Yes
A prisoner being seen outside prison Yes Yes

Complaints

If you or your representative would like to make a complaint, please contact Phil Heron at Vision Express, Ruddington Fields Business Park, Mere Way, Ruddington, Nottingham, NG11 6NZ or telephone 08000 382 177, fax on 0115 988 2325, email to . Your complaint will be acknowledged within 2 working days and you will receive an estimate of how long the investigation of your complaint is likely to take.

Alternatively you can contact NHS England, PO Box 16738, Redditch, B97 9PT, telephone 0300 3112233, email to england.contactus@nhs.net.

If your complaint relates to your sight test and you are not happy with how your complaint has been handled either by us or by NHS England, you will be advised of your right to take your complaint to the Health Service Commissioner (Ombudsman). If your complaint relates to your spectacles or contact lenses you can contact the Optical Consumer Complaints Service, 6 Market Square, Bishop’s Stortford, Hertfordshire, CM23 3UZ.

Your Safety

Vision Express Berwick-upon-Tweed and all our practitioners and staff are committed to operating and maintaining effective systems for infection control to protect both patients and staff. We comply with all relevant Health and Safety Executive legislation and Medicines and Healthcare products Regulatory Agency requirements.

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