On Thursday 6th June 2013 I visited the Manchester Trafford Centre store.
The store itself is modern and clean.
On arrival I was immediately greeted at the front desk by a female advisor named Ms Jackie Swindells.
Jackie was polite, professional friendly and helpful towards me.
Jackie efficently dealt with my request and showed me excellant customer service throughout.
I would consider Jackie a valuable member of the Vision Express team and would be very happy to have her serve me again in the future.

Karen

I visited your store for the first time after being due an eye test and a new set of glasses. The service I received was excellent, very professional and efficient. Being assisted by a gentlemen called Daud in the process of picking my glasses was a massive help, he selected 3/4 pairs, quickly picking up on the style I was looking for and within 20 minutes I had made my decision. I was also able to pick the glasses up on the same day which was great! The whole process was done within the day and I couldn't of asked for a better service!
Thankyou!

Jessica

I have been attending VE at the Trafford Centre for many years now and find that the sole reason I come back is due to the exceptional professional service that is delivered by their senior optometrist Mr Tariq Muneer. In fact over the years all my family have come over to him as his clinical accumen is always correct, his opinions well formed and his approach both sensible and practical. He has his own simple testing technique which is diagnostically accurate and patient friendly! His experience shines through - the kids can't wait to go and see him again!
At this last visit I had an issue with my vision for which he recommended an Ophthalmic review at the hospital. After I had this he efficiently organised visual fields assessment in store and a follow up assessment with himself. He also helped me with my new glasses and his bespoke service is not just limited to testing - he offers the full holistic approach of testing and follow up with recommendations for the best eye care.
I know my family and I all value his opinion and have to say that he is a credit to the team at the VE at TC and the reason I will be going back for years to come. Well done VE please keep up the good work!

Javed

I would like to commend Tariq Muneer at your Trafford Centre Store. I have tried varifocals in the past but without success. At my last eye test a few weeks ago, Tariq talked me through giving them a second chance. I cannot believe what a difference they have made to my working day; not having to constantly change my glasses from distance to reading. I was really quite sceptical but Tariq was confident that I would adapt and it actually only took a day or two. I wouldn't be without them now.

His professional, courteous manner is a credit to your store.

Also, having struggled for years either not being able to see properly, or wearing contact lenses (which I didn't realise you weren't suppose to do), whilst swimming, I have now bought my first prescription lens goggles. Thank you Tariq.

My only problem at the moment is that the frame has been adjusted a few times and still doesn't fit properly.

Pauline

I would like to thank Lynne Quinn and Pamela Mclul for there help, advice and most of all patience with my contact lens teach session's.
Pamela took the time to help me get to grips with contact lens. She has the patience of a saint, nothing was to much trouble and there was no pressure to how long it took to get the hang of this now simple process.

Both Lynne and Pamela are a credit to your company.

Thank you again

Caroline

It was my first ever time I had an eye test and I was quite frightened. But I found out that I didn't have to be because nothing hurt and everyone was really helpful. My optician was really kind and told me the most minute details about why I need glasses. She perfectly understood me and helped an awful lot.
Even though I am having to wait for my glasses, it will be worth it. I am only having to wait because my eye strength is popular so that doesn't mean that yours won't be in because many people get it in the hour they ordered them as long as you have something else to do in the Trafford Centre else where.

Everyone was really kind and I can't complain about anything and I would totally recommend going there.

Thank you Vision Express

Anonymous

I was delighted with the service received at the Trafford centre branch in Manchester just before Christmas.

I found the staff to be helpful, informative, and the service really efficient, having received my glasses within 2 days of the prescription being given.

It was very much appreciated.

Many thanks

Margaret Barry

Simply great!!
What an excellent customer service, as well as the optician.
Especially Mrs. Margaret, was so friendly and helpful at explaining all the various buying options available at the store.
I will definitely recommend this to everyone who appreciate good service as well as good quality products.

Excellent treatment, especially for students.
Thanks a lot!!

Angelo and Bishara

Our experience of Vision Express has been exceptional service with friendly, knowledgeable staff. We would like to particularly mention Margaret at the Trafford centre branch in Trafford park, Manchester. She is the reason we will continue to spread the good word about this company. Thank you for your help today Margaret.

Anonymous

Thankyou to to the staff at Vision Express for providing me with such a positive experience on my recent trip to the opticians.

I'm extremely short sighted and have a number of problems with my eyes, including very poor vision in my left eye. Previous bad experiences with opticians have always left me with a sense of dread when visiting the optician, so it was lovely to be seen by a kind, friendly optician (Lai Ping) who put me at ease and did a very throughough examination of my eyes, including taking a comprehensive history of my problems, lifestyle etc.

I'd also like to take this opportunity to mention the excellent custoemr service provided by the lovely Haroon.
He was helpful, friendly and honest and really went out of his way to look after me and find a suitable pair of frames for my prescription sunglasses. He seemed to genuinely care about which frames would be best for me, and didn't just want to sell me the most expensive pair.

A really fantastic experience, I'll definately recommend you to my friends and family and I'll certainly use you again in the future.

Nancy Hopkins

I wanted to share my feedback following the great service I received this evening in your Trafford Centre store.

I had also visited another opticians in the Trafford Centre and had appauling service which made me even more greatful of my experience with you.

Nicky served me and was just lovely. I work in retail too and sadly it is rare to meet someone that gives great customer service. She was welcoming, polite, naturally chatty and answered my many questions. It was a pleasure to purchase glasses from her.

I also wanted to mention the 2 opticians that assisted me, I'm afraid I didn't catch their names.

Please ensure this feedback reaches them and their manager as they all deserve recognition.

Many thanks.

Anonymous

I have been very impressed with the services rendered by the staff (in particular Ms Esther Smith) at the Trafford Centre Vision Express. My needs have been taken care of for two years now and the standard of service has always been excellent. Very many thanks.

Anonymous

Dear sir, or may I call you Raheel,

I would like to thank you so much for the attention I received during the course of having my eyes tested, and purchasing new spectacles.

Unfortunately, after leaving the shop very satisfied with my new spectacles, my husband and I went to John Lewis a few shops away, and tripped and fell, albeit very badly, and needed stitches in my eye, and was severely bruised all over my body. My new spectacles were broken as they gashed my eyes on the fall.

Raheel rang not long after leaving hospital to see how I was, and kindly offered to replace my glasses free of charge, which he didnt need to do, as the fall was not his fault!

I would like to thank Raheel very much, and wouldnt hesitate to come back to his shop again.

Thank you again.

Kathleen

I am writing to express how imressed I was with the staff today at Trafford Centre Vision Express. The professionalism and caring nature of the optometrist, Tarik was outstanding and also the dispenser Joanne too and Rochelle Bingham.
Please ensure these members of staff are highly recognised for their professional attitude and helpfulness as they should be as they are the face of VE.
Many many thanks.

Anonymous

I have been a customer for around 12 years. I am on the Carefree system for contact lenses but VE also supply my glasses. Around 2 years ago I had my first change in prescription for glasses. I was invited to look at various types of lenses. The lad who saw me was friendly, but kept steering me to the top end range and concentrated his efforts there, the result being glasses varying at a cost of around £350 - £500. I did not make a choice and left tthe store 'to think about it'. I ended up keeping my own old glasses!
My point is; today I went back to the Trafford Centre store for an eye test. I was once again invited to look at lenses/frames etc. I was introduced to 'Margaret' and she took me through the same sort of steps as before. This time, however, Margaret listened to my concerns and preferences. She took her time, we discussed all the options (and I stress the word 'discussed') and settled on a particular type of lens. We then did the same with the frames, the result being; a pair of glasses I like, that suit me, that reflect my preferences and am looking forward to picking up, at an affordable £200 all in (with my discount).
The whole experience was a pleasure; Margaret was extremely helpful, knowledgable, friendly and showed a high level of empathy.
Although I have always found your staff friendly and helpful, Lynn the Contact lens specialist and the gentleman (sorry I have forgotten his name) who tested my eyes today; Margaret went that extra mile and is indeed an asset to your company. After only one meeting I cannot speak highly enough of her. Although I told her at the time (and her daughter who is the store manager) I would like you to recognise her in some way in appreciation of this. Margaret is a true Ambassador for Vision Express.
Kind regards,

Alistair

I was in your trafford centre store last week and I just wanted to say the manager you have in that store is an absolute credit to you. She looked after me and my partner the whole way through. She sorted out a new pair of glasses for me and arranged a new part for my old ones. Shes friendly helpful, knowledgeable and a real credit not just to the store but to the company. I was so impressed, and will recomend this store to all my friends.

Anonymous

I just wanted to drop you a quick line to make you aware of the absolutely fantastic service that I received from your team at the Trafford Centre store in Manchester.
I had a disaster with my glasses earlier this week, and despite the fact that the store was about to close, not only did the optometrist stay behind to ensure I had a full eye test and received the correct care, a number of the team from the floor and the laboratory also stayed for a good 40 mins after the closing time to ensure I found a pair of glasses that I was happy with. I never felt rushed, or that I was putting them out (although quite clearly I was) and the service was just absolutely phenomenal.
I can't thank the team enough (Raheel, Aaroon, Usman, Chris, Laura and Lai Ping) and I would just like to extend a huge thank you as I am absolutely stuck without my glasses and they went above and beyond great customer service.
Thank you again,

Lisa

I just would like to give some very positive feedback regarding all your staff at the Trafford centre store Manchester. I visited the store on 19/01/2012 and the service was exceptional and the advice very useful in choosing the frames and lens. We had dealings with four members of staff and all showed excellent profesional knowledge.
I must say I don't usually give feedback but on this occasion I think it is fully justified.

Thank you very much

Bernard