Vision Express Opticians - Vision taken seriously

Durham - Vision Express

Opening Times

This week Open Close
Monday 09:00 17:30
Tuesday 09:00 17:30
Wednesday 09:00 17:30
Thursday 09:00 17:30
Friday 09:00 17:30
Saturday 09:00 17:30
Sunday 10:00 16:00

Frames from £39Exclusive Brands at Vision Express Durham

Get Directions

The store is located in Prince Bishop’s Shopping Centre in the heart of Durham.  The centre is a street of shops located just off the Market Place, the entrance is between Next and Boots. It can also be accessed from Saddler Street, between Bramwells and the Co – Operative Bank. Within the centre, you’ll find us near Monsoon.

By Car:

From both North and South approach Durham city centre on the A690, which will bring you to the Leazes Bowl roundabout. Exit into the Prince Bishops car park just off this round about.

The lifts bring you up to street level, beside BHS. Vision Express is located half way down the mall on your right.

By Train:

Durham Railway Station is roughly a 15 minute walk away from the store.  On exit of the station, head along Station Approach and turn left and left again to get onto the main road; Leazes Road.  Head along the road, over the roundabout and across the bridge.  You’ll find the shopping centre and the store on your right hand-side.

By Bus:

There are bus stops outside of the centre on Silver Street, which are serviced by most main routes into Durham.

Get directions to this store from


Print directions

Store Facilities

Facilities - Durham Vision Express

  • We have over 100 ways to test your eyes We have over 100 ways to test your eyes
  • Digital Retinal Photography available Digital Retinal Photography available
  • Disabled access to store Disabled access to store
  • Hearing aid loop in store Hearing aid loop in store
  • Parking in shopping centre Parking in shopping centre
  • Toilets in shopping centre Toilets in shopping centre
Discover contact lenses

Discover contact lenses

Whether you want a fresh look, or freedom to be more active - there's a lens for just about everyone.

Find out more Book a contact lens assessment

Meet the Team

Your NHS Entitlement

Get a free eye test

Some patients qualify for a free NHS eye examination and optical vouchers. Find out if you are eligible for a free vision test.

Criteria NHS funded sight test NHS Optical voucher
Aged under 16 Yes Yes
Aged 16, 17 or 18 in full time education Yes Yes
Aged 60 or over Yes Yes
Diagnosed with diabetes or glaucoma Yes Yes
Considered to be at risk of glaucoma
(as advised by an ophthalmologist)
Yes Yes
Aged 40 or over and the parent, brother, sister, son or daughter of a person diagnosed with glaucoma Yes Yes
Registered blind or partially sighted Yes Yes
Eligible for an NHS Complex Lens Voucher
(your optician will advise on your entitlement)
Yes Yes
Claiming Benefit
(Income-based Jobseeker's Allowance, Income Related Employment Support Allowance, Universal Credit, Income Support, Pension Credit Guarantee Credit or receiving Tax Credits and meeting qualifying conditions)
Yes Yes
On a low income and named on a valid HC2 (full help) or HC3 (partial help) certificate Yes Yes
A prisoner being seen outside prison Yes Yes

Complaints

If you or your representative would like to make a complaint, please contact Phil Heron at Vision Express, Ruddington Fields Business Park, Mere Way, Ruddington, Nottingham, NG11 6NZ or telephone 08000 382 177, fax on 0115 988 2325, email to . Your complaint will be acknowledged within 2 working days and you will receive an estimate of how long the investigation of your complaint is likely to take.

Alternatively you can contact NHS England, PO Box 16738, Redditch, B97 9PT, telephone 0300 3112233, email to england.contactus@nhs.net.

If your complaint relates to your sight test and you are not happy with how your complaint has been handled either by us or by NHS England, you will be advised of your right to take your complaint to the Health Service Commissioner (Ombudsman). If your complaint relates to your spectacles or contact lenses you can contact the Optical Consumer Complaints Service, 6 Market Square, Bishop’s Stortford, Hertfordshire, CM23 3UZ.

Your Safety

Vision Express Durham and all our practitioners and staff are committed to operating and maintaining effective systems for infection control to protect both patients and staff. We comply with all relevant Health and Safety Executive legislation and Medicines and Healthcare products Regulatory Agency requirements.

Store Reviews

For Lenstore customers
If you're a Lenstore customer, you are entitled to exclusive new offers available at this store. For further information about how to access your exclusive offers, visit our contact lens and eye care services page.