Vision Express Opticians - Vision taken seriously

Bury St Edmunds - Vision Express

Opening Times

This week Open Close
Monday 09:00 17:30
Tuesday 09:00 17:30
Wednesday 09:00 17:30
Thursday 09:25 17:30
Friday 09:00 17:30
Saturday 09:00 17:30
Sunday 11:00 16:00

Please note, Bank Holiday opening hours may vary – please contact the store directly

Frames from £39Exclusive Brands at Vision Express Bury St Edmunds

Get Directions

On foot:

We are located right in the heart of Bury St Edmunds, on the main shopping street – Buttermarket. This is the same street as M&S. We are on the opposite side, directly opposite Clinton Cards.

By Car:

Take exit 43 from the A14 for Bury St Edmunds Central, and follow the signs for town centre parking. There are metered parking spaces outside of the store and on the surrounding streets, which offer parking for up to 1 hour.  For longer durations, there are car parks at the Arc shopping centre, Parkway multi storey, Ram Meadow, and St Andrews Street.

For details of all the car parking facilities please see the following link:
http://www.stedmundsbury.gov.uk/sebc/visit/CarParksBuryStEdmunds.cfm

By Train:

Bury St Edmunds Railway Station is a 10 minute walk from the store.  Head out of the station onto Station Hill, and turn right, heading down to the roundabout. Cross over the roundabout and go up Ipswich Street which leads onto St Johns Street. This will bring you into the main shopping area and you will see M&S. We are on the opposite side of the street.

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Store Facilities

Facilities - Bury St Edmunds Vision Express

  • We have over 100 ways to test your eyes We have over 100 ways to test your eyes
  • One hour glasses service One hour glasses service
  • Glasses repairs Glasses repairs
  • In-Store Lab In-Store Lab
  • Professional thorough eyesight testing Professional thorough eyesight testing
  • Digital Retinal Photography available Digital Retinal Photography available
  • Disabled access to store Disabled access to store
  • Public toilets nearby Public toilets nearby
  • Parking nearby Parking nearby
  • Creche facilities nearby Creche facilities nearby
Discover contact lenses

Discover contact lenses

Whether you want a fresh look, or freedom to be more active - there's a lens for just about everyone.

Find out more Book a contact lens assessment

Meet the Team

Your NHS Entitlement

Get a free eye test

Some patients qualify for a free NHS eye examination and optical vouchers. Find out if you are eligible for a free vision test.

Criteria NHS funded sight test NHS Optical voucher
Aged under 16 Yes Yes
Aged 16, 17 or 18 in full time education Yes Yes
Aged 60 or over Yes Yes
Diagnosed with diabetes or glaucoma Yes Yes
Considered to be at risk of glaucoma
(as advised by an ophthalmologist)
Yes Yes
Aged 40 or over and the parent, brother, sister, son or daughter of a person diagnosed with glaucoma Yes Yes
Registered blind or partially sighted Yes Yes
Eligible for an NHS Complex Lens Voucher
(your optician will advise on your entitlement)
Yes Yes
Claiming Benefit
(Income-based Jobseeker's Allowance, Income Related Employment Support Allowance, Universal Credit, Income Support, Pension Credit Guarantee Credit or receiving Tax Credits and meeting qualifying conditions)
Yes Yes
On a low income and named on a valid HC2 (full help) or HC3 (partial help) certificate Yes Yes
A prisoner being seen outside prison Yes Yes

Complaints

If you or your representative would like to make a complaint, please contact Phil Heron at Vision Express, Ruddington Fields Business Park, Mere Way, Ruddington, Nottingham, NG11 6NZ or telephone 08000 382 177, fax on 0115 988 2325, email to . Your complaint will be acknowledged within 2 working days and you will receive an estimate of how long the investigation of your complaint is likely to take.

Alternatively you can contact NHS England, PO Box 16738, Redditch, B97 9PT, telephone 0300 3112233, email to england.contactus@nhs.net.

If your complaint relates to your sight test and you are not happy with how your complaint has been handled either by us or by NHS England, you will be advised of your right to take your complaint to the Health Service Commissioner (Ombudsman). If your complaint relates to your spectacles or contact lenses you can contact the Optical Consumer Complaints Service, 6 Market Square, Bishop’s Stortford, Hertfordshire, CM23 3UZ.

Your Safety

Vision Express Bury St Edmunds and all our practitioners and staff are committed to operating and maintaining effective systems for infection control to protect both patients and staff. We comply with all relevant Health and Safety Executive legislation and Medicines and Healthcare products Regulatory Agency requirements.

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