"I want to thank the staff of your Peterborough store who fixed my daughters glasses today (Sunday) All the staff were extremely helpful & happy. I offered to pay, but was told it was no problem and no charge. I was so grateful I ended up spending £200 on a new pair for her!
In an age of complaints it's nice to get some well earned praise. Many thanks."
"I wanted to say a big thank you to Peterborough Vision Express yesterday. After months of eye pain I now know why. The lady who tested my eyes was fantastic. Explained in great detail.
Sarah Annett spent such a long time advising and selecting frames, I really struggle with liking glasses on myself, but she knew straightaway which ones suited and I am actually looking forward to wearing 2 pairs.
This store has recently helped my husband and my 2 children with contacts and glasses, thank you Louise Hirst for making the whole experience a pleasure and I can not recommend your store enough to others."
"Recently came in for advice on contact lenses, spoke to the Manager, she was very helpful, I was unsure about contacts but she made me feel confident, I was very impressed.
Unlike other opticians, I found this store helpful, friendly and professional."
"I brought my Downs Syndrome son to have his eyes tested in the Peterborough store and was very pleased, in fact the service was superior to that given at local hospital. I also had my eyes tested and again found them to be very thorough, professional but pleasant. I would like to thank Hetal, Sehnaz and Amjid for making our trip to Vision Express so positive and relaxed."
"I would just like to say what a brilliant service I received from your staff at the Peterborough branch in Queensgate today. They listened to my concerns and were very thorough with their tests. I did not feel rushed a pleasant change to experiences I have received from one of your rivals in recent years.
All staff members were polite, helpful and friendly. I will certainly be going back again."
"I attended your Peterborough branch at 3-20pm, 28th August 2013 for Eye Test and subsequent purchase of two sets of glasses. I don't normally comment or compliment on this or any other matter.
I just wanted to comment that the eye test conducted by Mr Ranbir Matharo, was the most efficient and professional eye test I have ever experienced, at yours and any other company and I have certainly had many in my time. He was pleasant, helpful and it was a pleasure to attend for the test. This was supported by the subsequent fitments etc by the young Lady that conducted the remainder of fitting in an effective manner.
"I am writing to commend your staff at your Peterborough store in Queensgate. They have been providing my eye tests and spectacles/lenses for a number of years but just recently I have had cause to ask their help re new glasses which were not correct and today with a problem with one of my eyes.
On both occasions they were very efficient, very pleasant and most reassuring to myself. They made me feel that I was a valued customer and assured me that they were there to help me.
I hope you will pass on my thanks."
"Just a short note about your Peterborough (Queensgate) branch. My partner and I have been customers of yours and really feel we have to bring to your attention that without exception every one of the staff members in that branch are a credit to your company.
Please pass on my thanks for such superb service!!"
"My wife and i would like to thank the girls at Vision Express for sorting out the problem with our glasses, well done to you all, excellent service, thank you."
"Hi, I had an eye test and subsequently chose some new glasses on Sunday 14th April in the Peterborough, Queensgate store. I can't remember the opticians name i saw, the lady i saw who helped me was Shenaz. I would like to say, they were both absolutely fantastic and couldn't have been more helpful. They explained everything thoroughly and were really patient. I work in customer relations and their service was faultless and better than most i have received. I would like to think they should be commended.
"I would like to thank the staff at Peterborough Queens Gate for there good customer service and in particluar Topaz, Thank You
"Called into your Peterborough store on Sunday 10th Feb, served by a young lady by the name of Sarah, I have to say both my wife & I are in the retail sector, what a breath of fresh air she was!
she could not do enough for my wife on her purchase, please pass on my thanks I know my wife will be back to collect her order. I will most certainly be choosing yourselves when it is my turn to purchase."
"I was told by my doctor that I should see an optician immediately because of an issue with one of my eyes. I rang my usual optician at 09.40 and no one answered the phone. I then rang you at the Queensgate store in Peterborough. It was answered straight away, and the young lady was very helpful. I had an appointment within 2 hours, and could not fault any of the staff. The cherry on the cake was Katie Lennox. A most delightful young lady who went to great lengths to explain the reasons for the problem I had. I will definitely be back.
Thankyou all so much,
"I just had to contact you to state my gratitude to your team at the Queensgate store in Peterborough. Their customer service has been second to none over the past two days. I am a customer of Boots optitian and called into this store as I need an immediate repair, and wanted to utilise their in-store lab.
The gentleman I saw, I think his name was Adjad, was extremely attentive and dealt with my issue very quickly. I had to call the store later that day and again, the service was excellent. The call was answered virtually immediately and the lady I spoke to was most helpful. I saw her again today when collecting my glasses. (Unfortunately I did not get her name, but I think she is a member of the management team. She has dark curly hair and glasses.)
I just feel that customer service very often seems to be lacking in many highstreet stores, but most definitely not at this branch of Vision Express.
I will most certainly be bringing all my future business to this store and will be recommending them to my family and friends.
"I visited your Peterborough store & I found ALL the staff were very helpful, well trained & my experience was fantastic. All the staff were polite & made me feel very welcome. The service you provide is second to none & I am a very satisfied customer & will certainly continue to use Vision Express. I dont think I could get better service any where else. Score out of 10/10. Queensgate Peterborough: Well done to all in your store & thanks for making my visit so professional & enjoyable.
My feedback relates to both glasses & contact lenses."
"I feel compelled to offer my gratitude, for the service provided by your Branch Manager at Queensgate Peterborough Branch of Vision Express-
The attention to detail and the service provided by this person was amazing to say the least.
It will certainly be my preference in the future for any change I may make for my glasses.
This person is a credit to your organisation and it's a great pity in this day and age there are not many like him.
My sincere thanks to him and all at Vision Express Peterborough Branch.
You are second to none."