"Just wanted to highlight the great service I've had from your Luton store, and Niraj in particular.
I've had four pairs of Rayban sunglasses re-done with my prescription and tint at the store and Niraj went out of his way on my latest visit to make sure I was totally satisfied with my previous glasses. He even re-tinted a couple of pairs in record time, to the exact tint I required.
Great service from friendly, professional staff.
Thanks very much and well done.
I have an 11 month old who has just been prescribed glasses. After visiting what seems to be every opticians in Bedfordshire, I eventually came across a website that makes glasses especially for babies (Miraflex) - and Vision Express in Luton turned out to be one of the only suppliers of these glasses in the area.
I cannot praise them enough. Everyone I dealt with was knowledgeable, helpful & nothing was too much trouble. I now have a little girl who can see properly thanks to these great glasses :)
Please can you pass on my thanks to the team there.
"Would like to say what a fantastic store and team you have here, we had never used vision express before but now will not be going anywhere else. opticians were fantastic with myself and teenage daughter. the service to choose glasses was fantastic. i was helped by a girl called Barbara who helped me find the glasses which best suited me. she was polite, but very honest and i ended up with the perfect pair. Barbara was very funny too and very easy to communicate with. on my return to store to collect my glasses i was helped by the store manager who again was fantastic, helpful and relaxed, the vibe you got from the store was a very friendly one. i think the team that work here are brilliant. well done 10/10"
"Vision Express, should be called life savers Had a bloodshot eye and went to see Vijay. he conformed that my eye was fine, it was a sub-conjunctiva haemorrhage. No damage to my eye. It lasted five weeks. Within days I had another in my left eye. Went back to Vision Express, again my eye was fine but Vijay advised a trip to my GP, as this could indicate a problem with the blood. Had a blood test, sure enough I was anaemic. GP said she must find out why I was anaemic. This led to a screen for bowel cancer. Bit of a waste of time, I thought, surely I would have symptoms. Had a colonoscopy, this revealed a tumour. Subsequent biopsies and CT scan highlighted malignancy. Within 11 days I was having my ascending colon removed. Had this not been discovered so early, it could have got serious, and it could have been too late for me.Thank you Vijay, you saved my life"
"Having had issues with the frames I had originally chosen that I was unhappy with. I emailed the store who contacted me immediately and invited me in that evening to exchange them for some I was happy with. It was all sorted and I couldn't be happier with the service I was given.. Thank you very much to Martha especially."
"My eyes had been tested every single year until 2 yr ago when I was told I had a haze in my eye. Since then I had been frightend to have it re-tested based on my family history, my mum had a brain tumour and therefore I was thinking of the worst. I came to Luton town and walked by vision express and decided to have the courage to walk in, when I saw Marta I was in such a state and Marta & Barbara was so kind and understanding and made me feel as if I could go trough the test. I then saw VJ Hirani and he also made me feel very re-assuring and told me exactly what was going on. I just want to thank the three of the opticians for their kindness towards me at this stressful time."
"I attended your store with my mother and was very impressed with the efficient and compassionate way in which Mr Khan examined her eyes. He went the "extra mile" in ensuring an appointment was made at our local hospital to check a small bleed inside one of her eyes. He deserves to be commended for his actions and has our thanks and recognition of his outstanding service. Thank you."
"My experience at the Luton store today was exceptional.
I was attended to promptly and on time. The preliminary tests were carried out by a young lady, efficiently, and in a friendly manner with an explanation of the procedure and what to expect.
The optometrist, Itsham Khan, continued in the same friendly and efficient manner. He is the only optometrist, anywhere, to have explained the workings of the human eye in relation to my particular problems, using a cut away model. He was sympathetic and understanding, and offered sound advice. He was modest, yet delighted with the feed-back I gave him and I wish to be seen by him at any future appointments."
"I have recently had an eye test and spectacles from your Luton store and want to say how very impressed I am with the service I received, particularly from your optometrist Vijay Hirani.
I have an eye condition (originally flagged up in 2004 for a consultant's referral by your then optometrist to whom I am also very grateful) and I felt Vijay took genuine interest and showed real professional care, contacting the NHS eye clinic on my behalf and providing feedback from that with the consultant's reassuring response.
While it would be nice to think that such service would be received from all other opticians, I somehow doubt whether that really would be the case. Please continue to encourage all your staff to keep such standards, it can only help keep customers!
My thanks and best wishes."
"Outstanding service from this store. Took great care in translating my prescription into a pair of variofocal specs with rimless frames. We then had a discussion about a pair for computer use and again they took great care in measuring and deciding. Was told 10-12 working days for both. The result? Both available in 4 days. The general varifocal pair are excellent. The 'computer use' pair are outstanding in front of my Dell 27" ultrasharp monitor. Very pleased. Highly recommended."
"Great service from the lad in the turban and other guy in blue glasses fully fixed my sunglasses which had been destroyed