Some patients qualify for a free NHS eye examination and optical vouchers.
Find out if you are eligible for a free vision test.
You can qualify for a free NHS funded sight test and an Optical voucher (which provides financial help towards the cost of your spectacles or contact lenses) if you meet the following criteria:
|Criteria||NHS funded sight test||NHS Optical voucher|
|Aged under 16|
|Aged 16, 17 or 18 in full time education|
|Aged 60 or over|
|Diagnosed with diabetes or glaucoma|
|Considered to be at risk of glaucoma
(as advised by an ophthalmologist)
|Aged 40 or over and the parent, brother, sister, son or daughter of a person diagnosed with glaucoma|
|Registered blind or partially sighted|
|Eligible for an NHS Complex Lens Voucher
(your optician will advise on your entitlement)
(Income-based Jobseeker's Allowance, Income Related Employment Support Allowance, Universal Credit, Income Support, Pension Credit Guarantee Credit or receiving Tax Credits and meeting qualifying conditions)
|On a low income and named on a valid HC2 (full help) or HC3 (partial help) certificate|
|A prisoner being seen outside prison|
If you or your representative would like to make a complaint, please contact Phil Heron at Vision Express, Ruddington Fields Business Park, Mere Way, Ruddington, Nottingham, NG11 6NZ or telephone 08000 382 177, fax on 0115 988 2325, email to . Your complaint will be acknowledged within 2 working days and you will receive an estimate of how long the investigation of your complaint is likely to take.
Alternatively, if you would prefer to direct your complaint to the NHS, please see your local store page for details of how to register a complaint in your area.
All Vision Express practices, practitioners and staff are committed to operating and maintaining effective systems for infection control to protect both patients and staff. We comply with all relevant Health and Safety Executive legislation and Medicines and Healthcare products Regulatory Agency requirements.